Saylor Kragness
Saint Paul,MN
Summary
Responsible and motivated individual ready to apply education in the workplace. Experienced in leadership and multi-platform communication. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills with the ability to efficiently prioritize.
Overview
5
5
years of professional experience
Work History
Guest Services Coordinator
Revive Salon Spa
White Bear Lake, MN
08.2018 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured all areas of the salon were clean and organized at all times.
- Scheduled appointments using salon software system.
- Assisted in training new employees on proper procedures related to guest services operations and use of the salon software system.
- Fostered relationships with existing clients through friendly conversation, product recommendations and follow-up inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Event Planning Intern
Summer Tuesdays INC
Stillwater, MN
05.2023 - 11.2023
- Collaborated with team members in brainstorming sessions aimed at generating innovative solutions for complex projects.
- Greeted and informed guests at events.
- Managed security, printing, and supply vendors for event-specific needs.
- Performed administrative tasks, including data entry and document preparation.
- Organized vendor requirements, specifically food and beverage electricity arrangements.
- Recruited sponsors, planning financial tie-ins and promotional aspects.
- Monitored client social media platforms for targeted audience engagement.
- Coordinated timely procurement, delivery, and setup of materials with vendors.
Guest Services Manager
Revive Salon Spa
White Bear Lake, MN
09.2022 - 08.2023
- Responsible for the creation and maintenance of the front desk schedule, actively participating in filling gaps to ensure seamless operations.
- Oversaw recruiting, interviews and new employee hiring.
- Developed a systematic approach to tips distribution, daily summary updates, and tracking of donations, ensuring transparency and accountability.
- Utilized Intuit Quickbooks software to complete payroll for a diverse team of service providers, management and guest service coordinators with different pay rates consisting of commission levels, hourly wages and salaries.
- Developed and maintained comprehensive documentation of commission structures, ensuring transparency and clarity for both management and employees.
- Ensured compliance with local labor laws and company policies during the entire payroll processing cycle.
- Regularly communicated with the Guest Services Staff regarding promotions, changes, and updates, ensuring a cohesive and informed team.
Education
Bachelor of Arts - Journalism
University of St. Thomas
Saint Paul, MN06-2024
High School Diploma -
Mahtomedi Senior High School
Mahtomedi, MN06-2020
Skills
- Social media communication
- Preparing payroll
- Creating schedules
- Sales understanding
- Guest relations
- Team motivation
- Problem solving
- Leadership capabilities
- Customer service standards
- Generating accurate and necessary reports
- Media communications
- Ability to prioritize and multi task in fast paced environments
Volunteer experience
Animal Humane Society, Woodbury, MN
Oct. 2022 - Jan. 2023
Animal Shelter Assistant
References
References available upon request.
Timeline
Event Planning Intern
Summer Tuesdays INC
05.2023 - 11.2023
Guest Services Manager
Revive Salon Spa
09.2022 - 08.2023
Guest Services Coordinator
Revive Salon Spa
08.2018 - Current
Bachelor of Arts - Journalism
University of St. Thomas
High School Diploma -
Mahtomedi Senior High School
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