Yosep Lee
Little Ferry
Summary
A professional with excellent insight into system improvements and solution management. Experienced in handling various IT services, skilled at enhancing user engagement, and effective in communicating with developers to resolve issues and improve user experience. Passionate about delivering outstanding results and fostering collaboration across teams.
Overview
3
3
years of professional experience
Work History
Implementation Coordinator
Bluu (United Merchant Service)
Hackensack
09.2024 - Current
- Set up menus and test POS systems (payment, printer, and other features) before they are sent to customers, making sure everything works properly.
- Report bugs or technical issues to developers, and help improve the system based on real user needs.
- Work closely with agents, tech support, and the deployment team to adjust schedules and share important updates.
Website Operations Coordinator
Korean Youth Work Agency
Seoul
10.2023 - 09.2024
- Managed the overall operations of the company website, including content uploads, addressed customer feedback, and inquiries.
- Communicated directly with developers regarding maintenance issues, bug reports, and required system improvements.
- Proposed ideas for website functionality enhancements and user engagement strategies.
Teaching Assistant & Work-Study Student
Sangmyung University
Seoul
09.2022 - 09.2023
- Coordinated the professor's schedule, and assisted with class and budget planning and preparation.
- Performed administrative tasks for the department, including data entry, scheduling, and organizing events.
Education
Bachelor of Science - Human Centered AI
Sangmyung University
Seoul, South Korea08-2023
Bachelor of Science - Minor : Biohealth Data Convergence
Sangmyung University
Seoul, Korea08-2023
Skills
- Communication
- System improvements
- Project management
- Website management
- Bug reporting
- Content strategy
Affiliations
- Volunteer work for children with disabilities and those in economically disadvantaged situations
Timeline
Implementation Coordinator
Bluu (United Merchant Service)
09.2024 - Current
Website Operations Coordinator
Korean Youth Work Agency
10.2023 - 09.2024
Teaching Assistant & Work-Study Student
Sangmyung University
09.2022 - 09.2023
Bachelor of Science - Human Centered AI
Sangmyung University
Bachelor of Science - Minor : Biohealth Data Convergence
Sangmyung University
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