Shani Ramirez
Austin,Tx.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strengths in critical thinking and communication. Motivated to learn, grow and excel.
Overview
19
19
years of professional experience
Work History
Store Manager
Lori’s Gift shop
Austin, TX
07.2021 - 12.2021
- Responsible for the overall management of the daily operations of a store, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies
- Commitment to maintaining high merchandising standards and overseeing the store's excellent visual presentation at all times, rigorous execution of all company policies and procedures including health and safety, quality standards and best practices integrity including promoting and maintaining social, ethical and company norms customer service orientation including the ability to develop customer relationships and understand customer needs
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Skin Care Rep
Dillards Department Store
Austin, Texas
05.2021 - 08.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Barista Supervisor
Touchpoint
Austin, TX
10.2018 - 08.2019
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Monitored food preparation, production and plating for quality control.
- Controlled food costs and managed inventory.
Food Service Worker
Little Deli
Austin, Texas
06.2004 - 06.2019
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Food Prep/waitstaff
Wild chix and waffles
Austin, Texas
01.2019 - 05.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Packaged and stored food products following proper handling and preservation methods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Organized and re-stocked various stations and self-service items.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Deli Clerk
Peoples Rx
Austin, Texas
10.2016 - 01.2019
- Distributing new item samples to customers giving them the opportunity to try products before purchase
- Accepting and processing cash, check, card and mobile payments
- Building client relationships with regular customers
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Bowie High School
Austin, TXAustin Community College
Austin, TXSkills
Relationship building and management
Team leadership and coaching
Goals and performance
Bank deposit procedures
POS systems
Store displays
Strategic thinker
Merchandising
Vendor management
Timeline
Store Manager
Lori’s Gift shop
07.2021 - 12.2021
Skin Care Rep
Dillards Department Store
05.2021 - 08.2021
Food Prep/waitstaff
Wild chix and waffles
01.2019 - 05.2019
Barista Supervisor
Touchpoint
10.2018 - 08.2019
Deli Clerk
Peoples Rx
10.2016 - 01.2019
Food Service Worker
Little Deli
06.2004 - 06.2019
High School Diploma -
Bowie High School
Austin Community College
Cycling
It can be solo or in a group and will always be a good idea
Cycling
It can be solo or in a group and will always be a good idea