Summary
Overview
Work History
Education
Skills
Timeline
Cycling
Cycling
StoreManager

Shani Ramirez

Austin,Tx.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strengths in critical thinking and communication. Motivated to learn, grow and excel.

Overview

19
19
years of professional experience

Work History

Store Manager

Lori’s Gift shop
Austin, TX
07.2021 - 12.2021
  • Responsible for the overall management of the daily operations of a store, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies
  • Commitment to maintaining high merchandising standards and overseeing the store's excellent visual presentation at all times, rigorous execution of all company policies and procedures including health and safety, quality standards and best practices integrity including promoting and maintaining social, ethical and company norms customer service orientation including the ability to develop customer relationships and understand customer needs
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Skin Care Rep

Dillards Department Store
Austin, Texas
05.2021 - 08.2021
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Received and processed stock into inventory management system.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Barista Supervisor

Touchpoint
Austin, TX
10.2018 - 08.2019
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Monitored food preparation, production and plating for quality control.
  • Controlled food costs and managed inventory.

Food Service Worker

Little Deli
Austin, Texas
06.2004 - 06.2019
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

Food Prep/waitstaff

Wild chix and waffles
Austin, Texas
01.2019 - 05.2019
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Organized and re-stocked various stations and self-service items.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Deli Clerk

Peoples Rx
Austin, Texas
10.2016 - 01.2019
  • Distributing new item samples to customers giving them the opportunity to try products before purchase
  • Accepting and processing cash, check, card and mobile payments
  • Building client relationships with regular customers
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Bowie High School
Austin, TX

Austin Community College
Austin, TX

Skills

Relationship building and management

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Timeline

Store Manager

Lori’s Gift shop
07.2021 - 12.2021

Skin Care Rep

Dillards Department Store
05.2021 - 08.2021

Food Prep/waitstaff

Wild chix and waffles
01.2019 - 05.2019

Barista Supervisor

Touchpoint
10.2018 - 08.2019

Deli Clerk

Peoples Rx
10.2016 - 01.2019

Food Service Worker

Little Deli
06.2004 - 06.2019

High School Diploma -

Bowie High School

Austin Community College

Cycling

It can be solo or in a group and will always be a good idea

Cycling

It can be solo or in a group and will always be a good idea

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Shani Ramirez