Summary
Overview
Work History
Education
Skills
Timeline
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Nicolle O’Connor

Flowery Branch

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

25
25
years of professional experience

Work History

Underwriting/QA Supervisor & Underwriting/QA Senior Manager

Safe-Guard Products International, LLC
01.2016 - 02.2025
  • Managed 15 Associates in the processing of 200K+ a month contract submissions
  • Ran daily production and other business needed reports
  • Worked with IT, Accounting and Account Management on a daily basis for a wide variety of request and to improve the processes
  • Conducted training sessions for Associates on a monthly basis on new business and processes or refresher courses
  • Oversaw process improvement projec
  • Coordinated cross-functional projects to achieve organizational goals.
  • Developed training programs for enhanced employee performance.
  • Conducted performance reviews to support employee development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Underwriting/QA Associate & GAP Claims Sr. Adjustor

Safe-Guard Products International, LLC
01.2007 - 12.2015
  • Assist Customers, Agents and Dealerships with Gap Claims Procedures
  • Organize and obtain documents needed for claims
  • Finalize claim Payments
  • Aide in training and questions for new and current employees
  • GAP Claims supervisory functions including reviews, time off requests, escalated claim issues, and worked interdepartmentally to better our processes
  • Input and manage rate schedules & forms
  • Review pending business for errors & makes corrections
  • Direct dealership relations to ensure proper handling of contract payments
  • Performs back up supervisory functions when current supervisor is out of the office, as needed, in relation to Berman Posting and E-Contracting
  • Various other duties as requested by supervisor and/or manager

Customer Service, Payment Processing & Inspections

Automobile Protection Corporation
05.2000 - 01.2007
  • Maintained accounts payable with multiple dealerships
  • Created and maintained filing system & incoming fax processes
  • Data Entry
  • Maintained relationships with agents, dealerships, customers, and third party vendors
  • Assisted with supervisory duties, including phone calls and written correspondence
  • Oversaw vehicle inspection process from start to finish and handled problems in an expedient manner
  • Maintained and updated GAP files as documents came in, also issued letters for missing documents

Education

High School Diploma -

Berkmar High School
Lawrenceville, GA
05-2000

Skills

  • Proficient in many computer programs
  • Extensive customer service
  • Management and organizational skills
  • Vizio - Program
  • Microsoft Office
  • Teamwork and collaboration
  • Detail Oriented
  • Time Management
  • Relationship building Management
  • Coaching and Mentoring
  • Goal oriented
  • Training and mentoring

Timeline

Underwriting/QA Supervisor & Underwriting/QA Senior Manager

Safe-Guard Products International, LLC
01.2016 - 02.2025

Underwriting/QA Associate & GAP Claims Sr. Adjustor

Safe-Guard Products International, LLC
01.2007 - 12.2015

Customer Service, Payment Processing & Inspections

Automobile Protection Corporation
05.2000 - 01.2007

High School Diploma -

Berkmar High School

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Nicolle O’Connor