Trina Showers
Erie,PA
Summary
Highly motivated and versatile professional with over 10+ years of experience spanning logistic operations, Functional Manager incorporated administration skills, healthcare support, and IT systems. Proven ability to manage provider workflows, resolve complex inquiries, and maintain data integrity across multiple platforms. Adept at working independently and collaboratively to ensure mission success, valued customer services, regarding policies, procedures, and claims, operational efficiency, and exceptional service delivery. A trusted leader and problem-solver with a deep understanding of network systems, administrative leveraging analytical skills and effective communication to meet organizational goals to support customer success.
Overview
13
13
years of professional experience
Work History
Wing Functional Manager HRA Superintendent
USAF McConnell AB
Wichita, KS
01.2025 - Current
- Developed and implemented process improvements to enhance efficiency in daily operations.
- Coordinated training programs for 37-42 personnel, promoting skill development and teamwork.
- Analyzed daily operational data to identify trends and inform decision-making processes.
- Identified 76% opportunities for process improvement, implementing best practices that resulted in increased operational efficiency and enhanced outcomes.
- Managed crucial change initiatives effectively by providing clear communication to leadership and guidance to employees throughout transitional periods, 2-3 continuous improvement initiatives.
Pharmacy Technician
CVS Pharmacy
Creve Coeur, MO
07.2023 - 12.2025
- Processed 100s of prescription orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists throughout pharmacy 25-40 customer relations daily in managing inventory, optimizing stock levels to reduce waste and improve service delivery.
- Maintained clean and organized workspaces, adhering to health and safety standards for pharmaceutical sterile & non-sterile environments.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Career Advisor/ PAX Supervisor
USAF Travis AFB
Fairfield, CA
07.2022 - 12.2025
- Guided service members in career transition strategies and professional development opportunities.
- Conducted assessments to identify skills and interests, enhancing placement success rates.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 92%.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Pharmacy Technician
CVS Pharmacy HEALTH
Syracuse, UT
07.2022 - 08.2023
- Answered 6-9 incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved 4-7 customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed focus- detail wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists to resolve potential issues quickly.
Air Ramp Supervisor/Inspector in Quality Assurance Control
USAF Reserves
Youngstown, OH
12.2017 - 03.2022
- Supervised daily air ramp operations, ensuring timely aircraft departures and arrivals.
- Led team 5-6 in efficient cargo loading and unloading procedures, enhancing operational workflow.
- Implemented 3 safety protocols to minimize risks and ensure compliance with industry regulations.
- Coordinated training programs for new staff, fostering skill development and operational efficiency, use of quality control.
- Developed strategies to optimize resource allocation, improving overall team productivity and effectiveness.
Knowledge Operations Management
USAF
Fairborn, OH
09.2014 - 10.2017
- Administrative & Computer skills, Data Input for-3 individual sections of units, squadrons records management system, AFRIMS
- Maintain 2 Data Analysis Tools – Computer Programmer, Maintenance of computer software, & hardware
- Helpdesk, Day-to day computer operations 12-15 trouble tickets, Customer service use of REMEDY, loaded MS Suite 20-25 computers, Support FOIA, PAII, AFIs regulations & policies
- Handled 5-7 problematic internet issues as client administrator to resolve at a lower-level to not have escalate all by maintaining excellent customer service.
- Oversaw the development of 85% internal knowledge repositories, ensuring easy access to critical information for all employees, with new software, updates.
Patient Care/Inpatient Pharmacy Technician
VA Medical Center, Mental Health Ward (Inpatient)
Battle Creek, MI
12.2012 - 10.2014
- Ensured compliance within pharmacy regulatory standards by adhering to 6 modules annually to protocols for controlled substances management.
- Increased 100% patient safety through proper labeling, packaging, and storage of medications.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Knowledge Management Specialist
USAF Guard
Battle Creek, MI
10.2012 - 10.2014
- Protected company intellectual property, implementing robust security measures to safeguard sensitive information from unauthorized access or misuse.
- Identified 2-3 areas for process improvement, gathering feedback from end-users on system usability and incorporating their suggestions into future enhancements.
- Managed file archival and information retrievals network systems & hardware drives.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Converted documents from one application to another.
- Worked with internal team members to remedy issues with preemptive computer trouble tickets.
- Briefed the security and protections of PII & FOIA of personnel information.
- Established, improved and reinforced document management systems to handle current and expected requirements, adobe files, and sharepoint to cloud storage changes to network drives.
Education
Bachelor of Science - Biology
Mercyhurst University
Erie, PA05.2012
Skills
- Problem-solving skills
- Drug utilization review
- Microsoft 365 Office & Healthcare Software
- Proficient in many computer programs
- Network Systems & Technical Troubleshooting
- Claim Coverage guidelines
- Capable of performing work independently and efficiently
- Excellent customer service & personable demeanor
- Insurance Verification & Claims Resolution
Timeline
Wing Functional Manager HRA Superintendent
USAF McConnell AB
01.2025 - Current
Pharmacy Technician
CVS Pharmacy
07.2023 - 12.2025
Career Advisor/ PAX Supervisor
USAF Travis AFB
07.2022 - 12.2025
Pharmacy Technician
CVS Pharmacy HEALTH
07.2022 - 08.2023
Air Ramp Supervisor/Inspector in Quality Assurance Control
USAF Reserves
12.2017 - 03.2022
Knowledge Operations Management
USAF
09.2014 - 10.2017
Patient Care/Inpatient Pharmacy Technician
VA Medical Center, Mental Health Ward (Inpatient)
12.2012 - 10.2014
Knowledge Management Specialist
USAF Guard
10.2012 - 10.2014
Bachelor of Science - Biology
Mercyhurst University