Hector Nieves
Floral Park,NY
Summary
Experienced Detective offering excellent interpersonal skills, strong attention to detail, and driven to provide exceptional customer service.
Overview
37
37
years of professional experience
Work History
Above Wing Ground Safety Advocate - JFK
Delta Air Lines, Inc
New York, NY
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Led training sessions on safety procedures, fostering a culture of awareness and accountability among staff.
- Analyzed incident reports to identify trends, recommending corrective actions to minimize future risks.
- Collaborated with cross-functional teams to integrate safety measures into daily operations effectively.
- Mentored staff, providing guidance on best practices and professional development opportunities.
- Spearheaded initiatives that improved workplace safety culture, leading to enhanced employee engagement in safety programs.
- Ensured regulatory compliance by conducting thorough audits of facilities, equipment, and processes.
- Provided expert guidance on best practices in ground safety management, sharing knowledge across teams as needed.
Gate Agent/ Ticket Agent JFK Trainer
Delta Air Lines, Inc - JFK
Jamaica, NY
05.2023 - 01.2026
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Trained New hired Gate/Ticket Agents and Transfer Agent in regards to Gate processing and jet bridge movements
Aircraft Load Agent
Delta Air Lines, Inc
Jamaica, NY
08.2021 - 05.2023
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight for daily assigned flights.
- Report equipment malfunctions to supervisor for immediate repair to avoid or creating flight departure delays.
- Connect electrical power unit and water hoses to aircraft.
- Transfer luggage from aircraft to collection areas safely by using the appropriate equipment.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft to designated areas for operation.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Detective
POLICE DEPARTMENT CITY OF NEW YORK
03.2000 - 04.2020
- Managed over 1,000 tips and applied information to solve complex cases.
- Answered calls and responded to inquiries, using open-ended questioning skills to get applicable information.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Thoroughly investigated various criminal acts, including Homicide, Robberies, Assaults, Rapes and Sexual acts.
- Trained team members on agency processes, court procedures and investigation strategies.
- Participated in numerous court hearings in my career to provide written reports, evidence and verbal testimonies.
- Conducted multi-scope research into suspects to determine criminal activities.
- Collected witness statements and identified persons of interests.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Paralegal Specialist
Pennie & Edmonds LLP
07.1992 - 02.2000
- Developed and managed trademark cases.
- Maintain affidavits for use in foreign trademark applications.
- Aided legal crews with researching records and documents for case details.
- Communicated pertinent information to clients via phone, email and mail.
- Answered client calls and responded to inquiries.
- Strictly adhered to privacy laws to avert possible information breaches and protect client data.
- Communicated with outside vendors on behalf of attorneys.
Infantryman
United States Army
06.1989 - 06.1992
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Briefed supervisor on readiness, equipment status and enemy locations on a timely basis to enable sound decision making.
- Led fire teams during battle drills and training exercises.
- Trained in use of tear gas, passive ordnance and explosives.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
Education
Paralegal Studies
LaGuardia Community College of The City University of New York
Long Island City, NYPolice Science
Aspen University
Denver, COSkills
- Excellent interpersonal skills
- Strong work ethic
- Excellent Communication skills
- Customer service
- Gathering information
- Problem-solving skills
- Proficient in MS Office
- Excellent investigative and reporting skills
- Document filing
- Legal research
- Case management
- Reporting and documentation
- Strong legal background
Timeline
Above Wing Ground Safety Advocate - JFK
Delta Air Lines, Inc
01.2026 - Current
Gate Agent/ Ticket Agent JFK Trainer
Delta Air Lines, Inc - JFK
05.2023 - 01.2026
Aircraft Load Agent
Delta Air Lines, Inc
08.2021 - 05.2023
Detective
POLICE DEPARTMENT CITY OF NEW YORK
03.2000 - 04.2020
Paralegal Specialist
Pennie & Edmonds LLP
07.1992 - 02.2000
Infantryman
United States Army
06.1989 - 06.1992
Police Science
Aspen University
Paralegal Studies
LaGuardia Community College of The City University of New York