Tray Jackson
Medical And Health Services Manger
Fort Walton Beach,FL
Summary
Highly skilled and enthusiastic Healthcare Administrator with more than 9 years of Air Force experience proven to deliver an exemplary level of healthcare service delivery to patients. Successfully oversees human resources, budgeting, supply management, and patient services. Plans and implements strategies for developing improved health care management. Develops and leads productive and efficient office staff. Offers an outstanding record of communicating with members of staff to provide administrative needs and requirements. Contributes to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Health Care Operations Manager, Outpatient Wing
Eglin Air Force Base Hospital
Fort Walton Beach, FL
04.2020 - Current
- Manages daily operations of for hospital's outpatient wing consisting of 7 departments, 47 administrative staff, and approximately 110 healthcare providers.
- Coordinates with other healthcare providers to build healthcare plans for patients' specific needs.
- Communicates with insurance companies and negotiates to secure payment for medical treatment.
- Liaises with Board of Directors and communicates direction to staff appropriately.
Health Care Operations Manager, Inpatient
Eglin Air Force Base Hospital
Fort Walton Beach , FL
04.2018 - 04.2020
- Directed medical operations for hospital's 24-hr Multi-Service Inpatient Ward consisting of 35-bed units and 94 medical professionals, providing support for 22 sub-specialties.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Health Care Operations Manager, Outpatient
Cannon Air Force Base Hospital
Clovis , NM
12.2012 - 04.2018
- Coordinated health care operations for hospital's Family Health Clinic consisting of 6 primary care physicians, 8 RNs, 12 medical technicians, and 8 administrative staff.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Provided educational support to patients and families to inform them of procedures.
- Designed and introduced leadership development, coaching, and team management model resulting in promotion of employees into increased levels of responsibility.
Education
Master of Science - Health Administration
Trident University International
Cypress, CA 05.2021 - Current
Bachelor of Science - Health Sciences
Trident University International
Cypress, CA 05.2017 - 05.2021
Associate of Science - Practical Nursing Technology
Community College of The Air Force
Montgomery, AL 12.2016 - 12.2018
Skills
Problem-Solving Skills
undefinedTimeline
Master of Science - Health Administration
Trident University International
05.2021 - Current
Health Care Operations Manager, Outpatient Wing
Eglin Air Force Base Hospital
04.2020 - Current
Health Care Operations Manager, Inpatient
Eglin Air Force Base Hospital
04.2018 - 04.2020
Bachelor of Science - Health Sciences
Trident University International
05.2017 - 05.2021
Associate of Science - Practical Nursing Technology
Community College of The Air Force
12.2016 - 12.2018
Health Care Operations Manager, Outpatient
Cannon Air Force Base Hospital
12.2012 - 04.2018
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