Carlos Aguirre
Indianapolis,IN
Summary
Motivated cybersecurity student with hands-on experience in IT support, system troubleshooting, networking, and customer service. Currently pursuing an Associate degree in Cybersecurity and certified in CompTIA Network+ and Security+. Skilled in supporting end users, troubleshooting hardware and software issues, assisting with account access problems, and applying core security principles such as least privilege, MFA, and endpoint protection. Seeking an entry-level IT support, help desk, junior security, or technical support role.
Overview
3
3
years of professional experience
2
2
Certification
Work History
IT Support Intern
LEAP Managed IT
07.2025 - 03.2026
- Provided first-level support for password resets, login issues, printer problems, and Microsoft 365 troubleshooting. Configured laptops, monitors, docking stations, and user workstations for new hires. Assisted with Active Directory tasks including account unlocks and basic user updates. Documented troubleshooting steps and escalated advanced issues to senior IT staff. Helped users with MFA enrollment and account access problems
- Accomplishments:
- Resolved common user issues involving password resets, printer connectivity, Microsoft 365 errors, and basic workstation problems
- Helped prepare and deploy laptops, monitors, and docking stations for new hires
- Improved ticket documentation by clearly recording issue details, troubleshooting steps, and escalations
- Supported multi-factor authentication setup and reduced repeated login-related questions from users
- Assisted with account unlocks and basic Active Directory updates under supervision
Junior IT / Security Assistant
Modern Information Solutions
02.2024 - 06.2025
- Assisted with endpoint checks, patch follow-up, and review of common support and security alerts. Helped verify device compliance, antivirus status, and software updates. Supported users with connectivity issues, account problems, and workstation troubleshooting. Created simple internal documentation for recurring technical issues and procedures
- Accomplishments:
- Helped review routine alerts, failed login attempts, and antivirus notifications, escalating suspicious items when needed
- Assisted with patch and update follow-up to make sure user devices stayed compliant
- Supported endpoint checks and basic device security verification tasks
- Created simple internal guides for recurring issues, making common support problems faster to resolve
- Gained hands-on exposure to security operations, access control, and incident escalation
Amazon Locker+ Associate
Amazon
08.2023 - 01.2024
- Assisted customers in a fast-paced environment while resolving issues quickly and professionally. Built strong communication, problem-solving, and de-escalation skills transferable to IT support. Maintained accuracy while handling transactions, returns, and customer concerns
- Accomplishments:
- Handled high volumes of customer interactions while staying accurate and professional
- Built strong communication and de-escalation skills by resolving customer problems quickly
- Balanced speed and accuracy in a fast-paced environment with constant workflow demands
- Developed customer support experience directly transferable to help desk and end-user support roles
Education
Associate of Applied Science - Cybersecurity
Ivy Tech Community College
01-2027
High School Diploma -
Lawrence Central High School
05-2023
Skills
- Network Troubleshooting
- Security fundamentals
- Windows support
- Active directory basic
- Hardware/software support
- Ticketing systems
- Customer service
- Microsoft 365
- Documentation
- Help desk support
- Software installation
- Network configuration
- Incident reporting
Certification
- CompTIA Network+
- CompTIA Security+
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support Intern
LEAP Managed IT
07.2025 - 03.2026
Junior IT / Security Assistant
Modern Information Solutions
02.2024 - 06.2025
Amazon Locker+ Associate
Amazon
08.2023 - 01.2024
Associate of Applied Science - Cybersecurity
Ivy Tech Community College
High School Diploma -
Lawrence Central High School