Dametoti Tindame
Indianapolis,INDIANA
Summary
Motivated and customer-focused Entry-Level Help Desk IT Support professional with a
CompTIA A+ certification. Proficient in providing hardware and software support,
troubleshooting technical issues, and delivering user training. Strong communicator with the
ability to build relationships and provide effective technical assistance to diverse user groups.
Overview
5
5
years of professional experience
Work History
IT Support Intern
Walmart Distribution Center
Indianapolis, Indiana
05.2020 - Current
- Provided hardware and software support to office staff and shop floor team, ensuring minimal downtime and efficient operations
- Installed and maintained computer hardware, networking equipment, and software applications, contributing to a stable IT environment
- Troubleshoot software and hardware issues via phone, remote desktop, and in-person, achieving a high first-call resolution rate
- Supported users in utilizing equipment and software by delivering necessary training and advice, enhancing user proficiency and satisfaction
- Maintained comprehensive documentation of IT assets, facilitating efficient asset management and compliance.
Technical Support Assistant
Microsoft
- Assisted in providing technical support for Windows systems, including Windows 10 and 365, Office applications, and VPNs
- Supported Active Directory user management, including account creation and password resets
- Provided support for iOS and Android environments, ensuring seamless mobile device integration
- Conducted basic network troubleshooting and understood Wi-Fi network configurations to resolve connectivity issues
- Delivered training sessions to students and faculty on effective use of technology resources.
Education
Associate Degree - Information Technology
Community College
Skills
- Hardware & Software Support
- Installation & Maintenance of Computer Systems
- Network Configuration & Troubleshooting
- Remote & In-Person Technical Assistance
- User Training & Support
- IT Asset Documentation
- Windows 10/11, Microsoft 365, Active Directory
- IOS & Android Support
- Basic Wi-Fi Network Understanding
- Analytical & Critical Thinking
- Multitasking & Reliability
- Strong Communication & Customer Service
Accomplishments
- Certifications:
- CompTIA A+
- ITIL Foundation (optional)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Junior Cyber security career path offered by CISCO
- Technical Proficiency
- Operating Systems: Windows 10/11, macOS
- Software: Microsoft Office 365, Google Workspace
- Remote Tools: TeamViewer, AnyDesk, Remote Desktop
- Security Tools: Multi-Factor Authentication (MFA), Antivirus Software
- Networking: Basic understanding of DNS, DHCP, TCP/IP, Wi-Fi networks
- Hardware: Installation and troubleshooting of desktops, laptops, printers, and peripherals
- Mobile Devices: Proficient with iOS and Android environments
Additional Information
- Assisted in upgrading company computers from Windows 10 to Windows 11, enhancing system performance and security. Created user-friendly IT guides to help employees troubleshoot basic issues, reducing help desk tickets by 95%. Improved first-response time by 96% by streamlining ticket triage processes. Designed and implemented a secure home network, including setting up a router, configuring Wi-Fi with appropriate security protocols, and connecting multiple devices such as computers, printers, and smart home gadgets. Network configuration, hardware setup, understanding of Wi-Fi security protocols, troubleshooting connectivity issues. Assembled a personal computer from individual components, installed the operating system, and configured necessary drivers and software. Performed regular maintenance tasks such as hardware upgrades, system clean-ups, and software Set Up a docking station with multiple monitors.
Timeline
IT Support Intern
Walmart Distribution Center
05.2020 - Current
Technical Support Assistant
Microsoft
Associate Degree - Information Technology
Community College
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