Melissa Johnson

Bozeman,MT

Summary

Operations & Financial Leader with 20+ years of entrepreneurial success and 5 years of facility operation. Versed in using Quickbooks to manage budgets, payroll, and P&L reporting. A rare blend of high-level business strategy and hands-on operations, proven by two decades of sustained profitability and asset management.

Overview

years of professional experience

Work History

Head Custodian - Irving Elementary

Bozeman School District

Bozeman, MT - Montana

08.2021 - Current

Performed custodial tasks to maintain cleanliness and functionality of building areas.
Managed inventory of cleaning supplies and equipment for efficient operations.
Coordinated with school administration on special event setups and facility needs.
Addressed urgent cleaning requests from staff and students.

Owner/Operator

Chico Day Spa - TMS, LLC

Pray / Clyde Park, MT

01.2001 - 11.2020

Managed daily operations of a full-service day spa in two contracted locations with up to 21 employees.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Supervised staff to ensure high-quality customer service.
Trained new employees on spa protocols and procedures.
Coordinated scheduling for treatments and services, enhancing client satisfaction and operational flow.
Cultivated client relationships, resulting in increased repeat business and customer loyalty.
Implemented marketing strategies to attract new clients.
Handled inventory management for spa products and supplies.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Ensured compliance with health and safety regulations consistently.
Processed payroll for up to 24 active employees, ensuring timely and accurate compensation.

Education

State And National Certifications - Therapeutic Massage

Asten School of Natural Therapeutics

Whitehall, MT

01-1998

Bachelor of Science - Therapeutic Recreation

Ohio University

Athens, Ohio

08-1990

Skills

Operations: Employee training, inventory control and quality control
Leadership & Management: Strategic planning, team building, delegating, decision-making, and performance management
Financial: Profit and loss (P&L) management, budgeting, forecasting and bookkeeping

Marketing: Business development, market analysis, and customer acquisition
Soft Skills: Adaptability, problem-solving under pressure, resilience, and networking

Timeline