Gwendolyn Carter
Dallas,GA
Summary
Dynamic supervisor with a proven track record at Cobb County School System, excelling in operations management and staff development. Enhanced team productivity through strategic planning and effective workflow management, achieving significant improvements in operational efficiency. Strong communicator and problem-solver, dedicated to fostering a safe and clean environment for all.
Overview
19
19
years of professional experience
Work History
Supervisor (Head 1 Custodian)
Cobb County School System
Marietta, GA
09.2011 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Ordered supplies needed for custodial department: toilet paper, paper towel, disinfectant chemicals, stripper, wax, hand soap and other items.
- Removal /Stripping of tile floors and waxing. Riding floor scrubber to clean on a daily basis, then on the riding burnisher to polish floors.
- Cleaning front offices, classrooms and restrooms. Stocking restrooms and removing trash
Custodian
Cobb County School System
Marietta, GA
08.2006 - 09.2011
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Improved facility appearance with meticulous floor waxing and carpet cleaning.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Education
Cartersville High School
Cartersville, GA06.1978
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Operations management
- Processes and procedures
- Process monitoring and improvement
- Project management
- Relationship building
- Policy enforcement
- Project planning
- Priority management
- Expectation setting
- Software experience
- Business administration
- Waste reduction
- Safety protocols
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Budget management
- Department organization
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Time management
Accomplishments
I started with Cobb County School System as a Custodian at McClure Middle School. With my skills I wanted to advance as a supervisor. I applied and interviewed, was hired as the evening supervisor. As time progressed, I was awarded employee of the year for the changes I made in turning the cleanliness of the school around, after one year. Several years later, I applied for Head Custodian over the program at Danielle Middle School and I was promoted. I enjoy what I do and it reflects in my work.
Timeline
Supervisor (Head 1 Custodian)
Cobb County School System
09.2011 - Current
Custodian
Cobb County School System
08.2006 - 09.2011
Cartersville High School