Jorge Mora
El Paso
Summary
Results-driven Supervisor with expertise in directing operations and managing multiple projects with competing priorities. Skilled in process improvements, safety initiatives, and quality control. Collaborated with management to achieve organizational goals, delivering effective solutions and enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
UPS
El Paso
10.2021 - Current
- Oversaw daily activities of 50+ employees, ensuring consistent productivity levels.
- Supervised daily operations to ensure efficient package handling and delivery processes.
- Managed workflow schedules to enhance resource allocation and productivity.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted regular training sessions to develop employee skills and knowledge.
- Trained team members on safety protocols and operational best practices.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Inspected work environments and modified conditions to improve safety.
- Monitored performance metrics to maintain high standards within the team.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated with management to address staffing needs and resolve issues.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures, improving workflow efficiency and accuracy.
Supervisor
West Texas Pain Institute
El Paso
05.2017 - 09.2021
- Supervisor/ manage up to 15+ employees
- Supervised daily operations to ensure efficient package handling and delivery processes.
- Coordinated with management to address staffing needs and resolve operational issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented process improvements to enhance service quality and efficiency.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Come up with strategic ideas for better work environment and decrease wait times
- Identified innovative approaches to enhance patient care practices.
- Screen and discharge patients
- Produced thorough, accurate and timely reports of project activities.
Education
Associates - Medical Assistant
Southwest University
El Paso, TX01-2016
Criminal Justice -
Triton College
Chicago, IL01-2013
High School Diploma -
Americas High School
01-2012
Skills
- Warehouse management
- Warehouse management system
- Operational compliance
- Inventory control
- Performance monitoring
- Safety training
- HIPAA
- OSHA
- Bilingual English Spanish
- Customer Service
- Decision-making
- Time management
- Leadership development
- Coaching mentoring
- Training mentoring
- Workflow management
- Warehouse experience
- Medical Office Experience
- Outpatient procedures
- Phlebotomy
- IV Infusion
- Hematology/ Blood Chemistry
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Communication skills
- Customer Service
- Self-defense training
- Medical Office Experience
Certification
- Certified Phlebotomy Technician
- EKG Certification
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Supervisor
UPS
10.2021 - Current
Supervisor
West Texas Pain Institute
05.2017 - 09.2021
Associates - Medical Assistant
Southwest University
Criminal Justice -
Triton College
High School Diploma -
Americas High School