Gerald West
Jacksonville
Summary
Operations Manager with extensive experience in overseeing daily warehouse operations, ensuring compliance with safety regulations while managing heavy machinery. Successfully coordinated cross-functional teams to enhance productivity and maintain quality standards, resulting in improved operational efficiency. Developed and implemented key performance indicators to monitor process effectiveness, contributing to the achievement of organizational goals. Proven ability to resolve customer complaints and enhance satisfaction through effective quality assurance practices and team collaboration.
Highly skilled Forklift Operator with background in warehouse operations, inventory management, and safety compliance. Strong ability to operate heavy machinery while prioritizing efficiency and adhering to safety protocols. Demonstrated leadership skills with focus on team collaboration and process improvements. Proven track record of contributing to company goals through diligent work ethic and adaptability.
Hardworking and observant professional with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. .
Observant professional with experience supporting material and inventory operations. Practiced in securing large loads to minimize damage. Physically fit and reliable with superior work ethic and commitment to supporting team needs. Trained in warehouse operations and safety.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor
IFG Sysco
Jacksonville
07.2025 - Current
- Supervised daily operations to ensure compliance with safety standards and regulations.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Coordinated inventory management processes for timely product availability.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
Forklift Operator
Ryder Logistics
Jacksonville
11.2024 - 07.2025
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Loaded pallets onto trailers for shipment.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Collaborated with team members on various tasks related to storage and transport operations.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Operated powered industrial trucks in accordance with OSHA regulations.
Operations Manager
Walmart Supply Chain
Jacksonville
04.2007 - 08.2024
- Receive the workloads daily on shipping and the appointments on receiving and have to coordinate the completion of both areas safely and accurately.
- Coordinate with other shifts who work on the same dock to ensure both areas are compliant within cold chain compliances.
- Built a door scheme which allowed for multiple shifts to work at once. We went from two to four shifts at some point during the day.
- In my 20+ year experience I have been “dubbed as the fixer”. I’m routinely sent to struggling areas with the task to turn them around.
- Coordinated cross-functional teams to ensure timely delivery of products and services ensuring that our (O.B.S.L.) Outbound Service Level is above goal.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Created detailed reports on the performance of individual departments within operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with team leaders on quality audits.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Order Picker
Walmart
Jacksonville
04.2004 - 04.2007
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques.
- Stacked cartons on pallets according to size and weight specifications.
- Conducted regular inventory checks to maintain accurate stock levels.
- Regularly inspected equipment for proper functioning and cleaned it after each use.
- Ensured that all safety regulations were followed while performing work duties.
- Investigated discrepancies between physical count of stock versus system-generated report totals.
Longshoremen
Sea Star Line
Jacksonville
03.1999 - 03.2004
- Provided assistance in loading and unloading vessels at dockside locations.
- Loaded and unloaded cargo from ships using a variety of equipment, including cranes and forklifts.
- Conducted safety checks on all machinery before use.
- Maintained accurate inventory records of all goods stored at the port facility.
- Cleaned up debris from the dock area as needed to maintain a safe working environment.
- Trained new longshoremen on proper safety procedures and operating techniques for machinery.
- Secured cargo with lashing materials to prevent shifting during transport.
- Inspected cargo for damage or security issues prior to loading and unloading.
- Monitored weather conditions to anticipate potential delays or hazardous situations.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
High school diploma -
Andrew Jackson High School
Jacksonville, FL06.1994
Skills
- Inventory Control
- Management
- Logistics
- Operations Management
- Process Improvement
- Recruiting
- Freight Experience
- Project Management
- Supply Chain
- Team Management
- Restaurant experience
- Food service
- Food safety
- Leadership
- Communication skills
- Computer skills
- Microsoft Office
- Warehouse experience
- Supervising experience
- Microsoft Excel
- Warehouse management system
- Customer service
- Forklift
- Warehouse management
- Data entry
- Hospitality
- Cash handling
- POS
- Forklift operation
- Inventory management
- Safety compliance
- Material handling
- RF scanner operation
- Team collaboration
- Process optimization
- Quality assurance
- Time management
- Problem solving
- Conflict resolution
- Training and development
- Forklift operator certification
- Loading and unloading
- Order picking
- Warehouse operations
- Shipping and receiving
- Warehouse safety
- Warehouse picking
- Team player
- Barcode scanning
- Lift equipment operation
- RF scanner
- Safety awareness
- Teamwork and collaboration
- Workplace cleanliness
- Problem-solving
- Staging and sorting
- Order picking and processing
- OSHA compliance
- OSHA workplace safety
- Inventory control
- Certified pallet jack operator
- Inventory staging
Certification
- Warehouse Equipment operator (forklift, pallet jack etc.), 04/01/04, Present, Able to operate any equipment in the warehouse.
- Driver's License, Present
- Forklift Certification, Present
Timeline
Supervisor
IFG Sysco
07.2025 - Current
Forklift Operator
Ryder Logistics
11.2024 - 07.2025
Operations Manager
Walmart Supply Chain
04.2007 - 08.2024
Order Picker
Walmart
04.2004 - 04.2007
Longshoremen
Sea Star Line
03.1999 - 03.2004
High school diploma -
Andrew Jackson High School