Imari Parson
Criminal Justice Of Sociology Major
Mebane,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. With over 5 years of experience helping customers and their needs. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Cashier/Drink Maker
Dunkin
Virginia Beach, VA
06.2018 - 08.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Host/To-Go Server
Applebee
Danville, VA
09.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Stocker
Navy Exchange
Norfolk, VA
06.2018 - 08.2019
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
Cashier /Pizza Maker
Papa John's Pizza
Virginia Beach, VA
10.2015 - 08.2017
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Shared information with customers about menu items, preparation methods and ingredients.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Wiped down counters and food prep stations using bleach and clean cloths.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA 09.2014 - 06.2017
Bachelor of Science - Criminal Justice
Averett University
Danville, VA 08.2017 - 12.2021
Skills
Student support
Activity Planning
Public speaking
Customer service assistance
Timeline
Host/To-Go Server
Applebee
09.2019 - 03.2020
Cashier/Drink Maker
Dunkin
06.2018 - 08.2020
Stocker
Navy Exchange
06.2018 - 08.2019
Bachelor of Science - Criminal Justice
Averett University
08.2017 - 12.2021
Cashier /Pizza Maker
Papa John's Pizza
10.2015 - 08.2017
High School Diploma -
Bayside High School
09.2014 - 06.2017