Surabhi Tambe
Technical Program Manager II
Seattle
Summary
Amazed by how innovation and technology can change the world. Passionate about connecting the dots and figuring out solutions based on analytic thinking and effective problem solving. Network engineer turned Cloud computing enthusiast. A highly motivated individual who is always open to learn something new.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Technical Program Manager II
Amazon Web Services
08.2024 - Current
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
- Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
- Delivered high-impact presentations to stakeholders demonstrating program value, progress updates, and strategic recommendations.
- Streamlined project delivery by implementing agile methodologies and optimizing team collaboration.
- Drove successful product launches by coordinating with stakeholders, managing schedules, and mitigating risks.
- Leading AWS Managed Cloud services programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment
- Driving meetings with key stakeholders for each program to help make key decisions, removing blockers, and addressing key program issues by navigating ambiguity. Being the key driver to ensure business goals are met and driving the strategic vision of each program. Tracking via Monthly Business Reviews and 1 pager docs for leadership
• Developing strong partnerships with key functional stakeholders including software developers, Ops Managers, BIE, workforce management etc. to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Providing visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties) via Asana Projects Portfolio and RAID log.
• Being a catalyst within the organization, helping strategy globally and driving others in the organization to change and meet delivery timelines by driving bi-weekly Sprint cycles in an Agile Scrum model
• Leading technical program management to define strategy for workload migration from Service Now platform to internal tools (Command Center) and flywheel models for skilled engineers to contribute as SysDevs
Cloud Ops Engineer
Amazon Web Services ( AWS)
05.2020 - Current
- Troubleshoot and solve challenging operational issues in a complex enterprise environment, support fleets of server instances interacting with multiple services across several AWS regions.
- Work with technical account managers for key customers to help migrate their existing on-premise environment onto AWS Cloud, help grow their existing cloud architecture by on boarding them onto new AWS services, help maintain the setup upon migration by providing troubleshooting assistance.
- Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
- Handle incoming customer tickets on technical issues related to EC2 Linux, VPC Networking, Load balancers, VPN, Auto-scaling groups, Security groups/firewalls, RDS etc. AWS services. Tickets involve architecting questions to help on boarding to AWS and/or troubleshooting customers’ existing infrastructure on AWS ( Infrastructure-as-a-Service) encompassing Disaster recovery, high availability and Cloud migration projects.
- Build and maintain CloudFormation templates, run books and scripts to automate and deploy AWS resources and configuration changes.
- Dive deep on previous customer technical issues to derive trends around customer issues and feedback. This technical dive deep allows proposing new solutions to product development teams, updating public facing AWS product documentation, resolving long pending customer issues via product demos/Gamedays/technical presentations to stakeholders.
- Work on critical, highly complex customer incidents/outages that span multiple AWS cloud regions.
Network Edge Operations Engineer II
Comcast
09.2018 - 04.2020
- Part of National Networks Division-Reliability Engineering for Comcast's Xfinity Home Automation, Security & Control products,.
- Responsible for operating, deploying as well as managing, continuously improving and supporting Home Security equipment and network with 24/7 on call availability on rotation basis to resolve customer escalations/tickets.
- Perform automations using Linux CLI, Bash scripting, Python skills.
- Monitor network, product performance, firmware pushes using tools like Splunk, OIV, Oracle SQL developer etc.
- Troubleshoot complex network issues & outages and enhance customer's product experience.
Corporate Technical Intern
Paradyme Management Inc
01.2018 - 08.2018
- Contribute and develop the functionality of Skills repository and Resume Parser application for current interns and employees.
- Make use of Python, HTML and CSS in weekly sprints for team and individual tasks, within an Agile Environment.
Network Security Engineer-Intern
Cisco Systems Inc
12.2017 - 05.2018
- Troubleshoot networking issues in data center environment of Cisco routers, Nexus switches, Cisco ASA, NG-firewalls.
- Configure OS distros like CentOS Linux on VMware Esxi 6.5, install/update Snort3 packages, dependencies using YUM, RPM.
- Create, import/export rule-based Access Control policies for IPS/IDS, AVC to deploy on NG-firewalls.
- Configure inter-VLAN routing on Nexus 3k switch ports for TCP Single Flow tests on Firepower 6.2.3 devices using JPERF tool.
Technical Support Assistant
Nyumburu Cultural Center, University of Maryland, College Park
08.2016 - 11.2017
- Provide on-call L1 and L2 support to troubleshoot networking problems associated with Software and Hardware used by the students, faculty, and staff at the center.
- Configuring and troubleshooting devices such as printers, PCs, MACs, assist in maintaining mobile devices, tablets and peripherals.
- Write scripts to schedule events, generate tickets, analyze/manage databases of students, track & report the operational workflows.
- Deploy new services, implement changes, and stabilize systems to ensure the infrastructure like Linux OS is updated and aligned with latest industry standards.
- Assist in restoration of internet connectivity after critical outages on campus.
Network Performance -Intern
Sprint Corporation
05.2017 - 08.2017
- Performed network monitoring, troubleshooting on PRTS tool to track top-offenders to LTE network, perform M2M L-3 log analysis for Sprint markets using a cloud based application- LEAP.
- Established trends and patterns to understand impact of specific KPIs on overall customer/user experience using Tableau.
Education
Masters - Telecommunications Engineering (Computer Networks)
University of Maryland
08.2016 - 05.2018
Bachelors of Technology - Electronics and Telecommunications Engineering
Veermata Jijabai Technological Institute
08.2012 - 05.2016
Skills
Stakeholder Management
Agile Methodologies
Agile project management
Presentation and facilitation
Technical Writing
Project Planning
Software Development Lifecycle
Scrum Framework
Developing project strategy
Accomplishments
Industry Trainings/Certificates:-
2020-03 Learning Docker, containers ( LinkedIn learning )
2019-12 Networking in the Google Cloud -Study Jam ( GCP )
2019-11 Network Scripting & Automation Program (NSAP -Comcast )
2018-01 Juniper Networks Certified Associate, Junos (JNCIA-Junos) 2019-01 Python & Web Services Programmability for Network Engineers ( Cisco Systems)
Timeline
Technical Program Manager II
Amazon Web Services
08.2024 - Current
Cloud Ops Engineer
Amazon Web Services ( AWS)
05.2020 - Current
Network Edge Operations Engineer II
Comcast
09.2018 - 04.2020
Corporate Technical Intern
Paradyme Management Inc
01.2018 - 08.2018
Network Security Engineer-Intern
Cisco Systems Inc
12.2017 - 05.2018
Network Performance -Intern
Sprint Corporation
05.2017 - 08.2017
Technical Support Assistant
Nyumburu Cultural Center, University of Maryland, College Park
08.2016 - 11.2017
Masters - Telecommunications Engineering (Computer Networks)
University of Maryland
08.2016 - 05.2018
Bachelors of Technology - Electronics and Telecommunications Engineering
Veermata Jijabai Technological Institute
08.2012 - 05.2016
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