Shruthi NK

As a Technical Program Manager at GSS (Global Scaled Solutions), Uber, I lead a team focused on ideating and delivering new revenue-generating opportunities for the company. I’m involved in the entire lifecycle of complex projects, from converting business needs into product requirements, designing and delivering MVPs & scalable solutions. In addition to leading execution, I play a key role in product roadmap and program planning, ensuring alignment with strategic goals. My responsibilities also include collaborating with cross-functional teams - product, engineering, legal, privacy, compliance, and security to ensure seamless execution. I built and manage a team of 30 engineers, driving efficiency and impact. I was promoted around a year after joining due to the successful delivery of key projects and demonstrated leadership.

Projects

• A web app enabling earners to perform labeling, annotation, and field tasks, driving user engagement, providing a scalable income stream, achieving a 98% CSAT, minimal technical issues, and generating valuable insights for future optimizations.
  
• A crowd-sourced operations platform for Independent Contractors (ICs), reducing operational costs by 30%, increasing scalability, and successfully launching an MVP in just 3 months.
  
• A centralized Resource Management Platform streamlining contractor and vendor management, automating operations and timesheet validation, saving ~30K$/month, and enhancing visibility into vendor performance and operational efficiency.
  
• An automated Assessment Application enabling 1000s of ICs to take tests on a scalable platform, enhancing efficiency, and preparing for future integrations and migration to the internal stack, while meeting tight GCP deployment deadlines.
  
• Automation of the contract management process for ICs, ensuring legal compliance across regions, accelerating onboarding with a 2-day SLA, and achieving 100% adoption with no reported issues.
  
• A centralized platform for program managers handling gig management and IC invoicing, automating workflows, reducing manual effort, eliminating reliance on non-scalable systems like spreadsheets, and significantly improving operational efficiency.
  
• A unified Test Management Platform, saving 800+ hours per week in test execution, improving efficiency, and setting the stage for a high-revenue project with significant future impact.
  
• The decommissioning of a legacy platform with large user base, conducting in-depth research, ensuring a smooth transition to new tools with minimal disruption, and improving user experience while optimizing platform operations.
  

• Primary point of contact for Android Telephony(Voice) and RIL (Radio Interface Layer) teams
• One of the earliest contributors to Android projects in the team
• Involved in end-to-end design, development of multi-sim functionality on Android telephony from scratch
• Partnered and worked with cross functional and global teams
• Implemented various features and enhancements on different Qualcomm chipsets
• Supported bring-up activities and migration during Android releases
• Uploaded changes to Android Open source

• Worked with Qualcomm as a contractor and was converted in less than 6 months as a full-time employee at Qualcomm

• Design and development of Netmux(a device driver) features/enhancements and related data services components
• Responsible for Netmux and data services integration on Android and 3G/LTE data cards

• Enterprise Mobility solution: Provide mobile access for small and medium enterprises (SMEs) to the information stored in their corporate backend systems

• Proxy testing tools: Comprises an HTTP 1.1 (RFC 2616) Conformance Test Tool and Proxy Performance Test Tool
• The tool simulates HTTP requests through the proxy to test specific protocol requirements
• The tool also simulates traffic streams using scripts to measure the performance