Jessica (Seetal) Ojageer
Apopka,FL
Summary
Dynamic and results-driven healthcare professional offering extensive experience in EMR management, telemedicine coordination, staff training, and operational optimization. Dedicated to collaborating with healthcare providers to customize systems, ensure regulatory compliance, and enhance patient care. Pursuing a challenging role to leverage skills in driving innovation and improving healthcare delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EMR Specialist + Telemedicine Manager
Jack Nathan Functional Health
07.2023 - Current
- Collaborate with healthcare providers to customize system to meet their needs
- Facilitated comprehensive training sessions for new hires, including doctors, administrators, clinic managers, and nurses, covering EMR utilization and clinic processes
- Conduct regular audits to ensure data accuracy, compliance with regulations, and improving patient care
- Troubleshoot issues and optimize workflows
- Oversee and perform daily private pay balancing operations for 12 medical clinics
- Coordinate and ensure smooth execution of virtual healthcare services, maintaining high standards of patient care and service delivery
- Maintain and submit payroll records for two staff, ensuring accuracy and confidentiality of employees
- Organized and facilitated regular meetings to discuss operational updates, challenges and keeping team members informed and engaged.
Staff Trainer
Jack Nathan Functional Health
11.2022 - Current
- Monitored and reported trainee progress, introduced new learning tools to address individual needs and improve team efficiency
- Assisted Senior Management in development, facilitation, and execution of training processes and procedures
- Created Jack Nathan Health’s “Physician Preference Form” as standardized template for all new Practitioners to gather detailed information.
Telemedicine & Rehab Coordinator
Jack Nathan Functional Health
10.2021 - 11.2022
- Maintained patient charts using Electronic Medical Records (EMR) for both Telemedicine and Rehab divisions
- Scheduled appointments for 15+ Practitioners via Ontario Telemedicine Network (OTN)
- Provided Physicians with all appropriate paperwork for new/existing patients
- Created Jack Nathan Health’s electronic health intake for patients
- Promoted clinic services and products in-person and over phone.
Administrative Assistant/Receptionist
Cedarbrae Eye Doctors
01.2012 - 01.2021
- Answered multi-line phone system, delivered messages to staff, and greeted visitors
- Customized new-hire training and scheduled staff
- Billing, reconciling payments, and invoicing
- Office support activities for multiple doctors
- Performed tests (NCT, OCT, Retinal Imaging, Perimetry)
- Calculated and submitted payroll hours for staff
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - Forensic Psychology
Ontario Tech University
Oshawa, ON01.2021
High School Diploma -
R.H. King Academy
Toronto, ON06.2010
Skills
- Expert Problem Solving
- Strong verbal and written communication skills
- Technical Troubleshooting
- Training and Support
- Clinical Workflow Analysis
- High regard for confidentiality and record keeping
- Intermediate competency of Microsoft Office (Word, Excel, Outlook, PowerPoint, and Publisher)
Certification
Michener Institute of Education at UHN
Toronto, ON
08/2022
Medical Terminology Certificate
Timeline
EMR Specialist + Telemedicine Manager
Jack Nathan Functional Health
07.2023 - Current
Staff Trainer
Jack Nathan Functional Health
11.2022 - Current
Telemedicine & Rehab Coordinator
Jack Nathan Functional Health
10.2021 - 11.2022
Administrative Assistant/Receptionist
Cedarbrae Eye Doctors
01.2012 - 01.2021
Bachelor of Arts - Forensic Psychology
Ontario Tech University
High School Diploma -
R.H. King Academy
Similar Profiles
Kelsey RogersKelsey Rogers
Medical Office Assistant at Dr. Ian Bridger / Jack Nathan Functional HealthMedical Office Assistant at Dr. Ian Bridger / Jack Nathan Functional Health
KAMIA STUBBSKAMIA STUBBS
Medical Office Admin at Jack Nathan Health Pediatrician ClinicMedical Office Admin at Jack Nathan Health Pediatrician Clinic
Serife Gulmus, MDSerife Gulmus, MD
Physician Assistant at Walmart Walkin Clinic By Jack NathanPhysician Assistant at Walmart Walkin Clinic By Jack Nathan