Chieh-An Tsai

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Inspected dishes and utensils for cleanliness.

Chinese-language tour manager certificate

Chinese-language tour guide certificate