Summary
Overview
Work History
Education
Skills
Timeline
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SHANNON GENEVIEVE GILLEN

Arlington,VA

Summary

Experienced, creative, and dedicated higher education and digital learning professional with demonstrated history of working in the Publishing, IT, and International Education industries. Cross-cultural bridge builder who is passionate about building long-term professional relationships, advancing education, and promoting equity, inclusion, and access in higher education. Excellent communicator with a strong customer focus and a desire to help others to reach their education and career goals.

Overview

12
12
years of professional experience

Work History

Digital Learning Executive

John Wiley & Sons Inc
Hoboken, NJ
02.2021 - Current
  • Drives takeaway adoptions and expansion to grow WileyPLUS and Knewton Alta business in Maryland, Delaware, and Pennsylvania
  • Builds strong professional relationships with university faculty and department chairs, and takes accountability for customer training, timely customer response, and resolution with urgency and professionalism
  • Works to maximize digital usage of Wiley products at all adoptions to achieve a total digital revenue of at least 70% of total territory revenue by delivering demos, registration assistance, and overall product awareness
  • Works in collaboration with Customer Success Manager on territory strategy, business planning, and pipeline development
  • Utilizes Salesforce and SalesLoft for account management and ongoing client engagement to ensure teams and stakeholders are working together on targets

Director of University Relations

Academic Programs International
Austin, TX
07.2018 - 02.2021
  • Measurably enhanced and developed relationships with universities and colleges in the Mid-Atlantic
  • Increased contract partnerships by 33% which lead to a 53% increase in enrollment
  • Managed and cultivated YOY programs and contracts, generating over $3M in revenue
  • Worked with marketing team to create targeted marketing materials to recruit students for API programs
  • Developed curricular integration plans with key partner institutions
  • Led Diversity and Access Task Force to promote inclusion in higher education
  • Supervised Campus Relations Representatives and API Alumni

Program Manager

Clemson University
Clemson, SC
08.2016 - 07.2018
  • Managed all aspects of logistics, finance, academics, marketing, and recruitment for 28 international programs, projects, and internships for 4 different Clemson colleges
  • Recruited students for faculty-led programs
  • Analyzed educational policies regulations, and procedures for Clemson Abroad Programming
  • Provided technical assistance to faculty applicants for the implementation and management of programs
  • Created and delivered workshops for faculty regarding Title IX, health, safety, and risk management, as well as recruitment, budgeting, LGBTQ+ ally training, and cultural sensitivity training
  • Developed and delivered pre-departure orientations and presentations for program participants and faculty

Instructor

Clemson University
Clemson, SC
06.2016 - 07.2018
  • Instructed International Studies 1010 course for students on study abroad programs
  • Recruited students for faculty-led programs
  • Co-wrote syllabus to upgrade the course to credit-bearing status
  • Led and assisted students with assignment completion and grading
  • Advised students on cultural acceptance and immersion

Intern

NAFSA Internationalization Services, Association of International Educators
, Washington
03.2016 - 06.2016
  • Assisted in the development of the Global Dialogue Fellowships Program
  • Created and presented materials promoting Senator Paul Simon Award at the annual NAFSA Conference

International Student Ambassador

Glasgow
01.2015 - 12.2015
  • Led prospective international students on guided tours of the University of Glasgow
  • Advised visiting delegations from the United States
  • Provided administrative support in the International Recruitment and Marketing Office

Programs Development and Sales Specialist

WorldStrides
Charlottesville, VA
08.2013 - 08.2014
  • Developed educational travel programs for groups of university and professional students
  • Trained new sales associates on software use and development of educational travel itineraries
  • Communicated with program leaders to develop itineraries and price quotes for programs

TEFL Teacher

Hours In Motion
Rome
09.2011 - 08.2013
  • Taught private, semi-private, and classroom English lessons to Italian students of all ages
  • Planned, evaluated, and revised course content and classroom materials

Education

Master of Science - International And Comparative Education

University of Glasgow
Glasgow, Scotland
12.2015

Bachelor of Arts - International Studies, Italian Studies

Elon University
Elon, North Carolina
05.2011

Skills

  • Program Management
  • Marketing Strategy Development
  • Professional Development
  • Business Needs Analysis
  • Interpersonal Communication Skills
  • Customer Retention Strategies
  • Professional Photography
  • Client Rapport-Building
  • Customer Relationship Management
  • Budgeting and Allocation

Timeline

Digital Learning Executive

John Wiley & Sons Inc
02.2021 - Current

Director of University Relations

Academic Programs International
07.2018 - 02.2021

Program Manager

Clemson University
08.2016 - 07.2018

Instructor

Clemson University
06.2016 - 07.2018

Intern

NAFSA Internationalization Services, Association of International Educators
03.2016 - 06.2016

International Student Ambassador

01.2015 - 12.2015

Programs Development and Sales Specialist

WorldStrides
08.2013 - 08.2014

TEFL Teacher

Hours In Motion
09.2011 - 08.2013

Master of Science - International And Comparative Education

University of Glasgow

Bachelor of Arts - International Studies, Italian Studies

Elon University

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SHANNON GENEVIEVE GILLEN