Lisa Helm
Administrative Assistant
Browns Mills,NJ
Summary
Talented Religious Education Assistant with experience of supporting program leaders. Productive team player when supporting daily activities to enhance program. Expert at managing multiple tasks in busy environment.
Highly organized and hardworking, prepared to take on role.
Overview
27
27
years of professional experience
Work History
Administrative Assistant-Religious Education
Sacred Heart Church
Mt. Holly, NJ
07.2021 - Current
- Report to Coordinator of Religious Education and support other staff roles within parish.
- Work in educational environment and register over 300 students for religious education year.
- Maintain email distribution lists and sacramental databases for school and religious education program.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed relational database to store information for reference, reporting and analysis.
- Interacted with Catholic vendors to sample and purchase materials and services.
- Generated reports and typed letters in Word and prepared spreadsheets in Excel.
Master Hair Designer
Haircuttery
Browns Mills , NJ
09.2013 - 06.2021
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Initiated and engaged clients in conversations as part of personalized service.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Kept detailed records of customer information and services provided to increase return customers by 100%..
- Offered professional cuts, color services and extensions to salon customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered over 15 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained regular client list of up to 130 repeat customers while handling 1-2 walk-in clients daily.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Master Hair Designer
Turning Heads Salon
New Egypt, NJ
03.2010 - 08.2013
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Offered professional cuts, color services and extensions to salon customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered several phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained regular client list of up to 130 repeat customers while handling 1-2 walk-in clients daily.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
Salon Owner/Operator
Hair It Is, Inc.
Browns Mills, NJ
02.1995 - 03.2010
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Employed prompt decision-making and in-depth research to resolve issues.
- Optimized team hiring, training and performance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Burlington County Institute of Technology
Medford06.1988
Skills
- Document and File Management
- Office Equipment Operation
- Research and Analytical Skills
- Schedule Management
- Confidentiality and Data Protection
- Verbal and Written Communication
- Report Preparation
- Professional and Courteous
- Database and Client Management Systems
- Multitasking and Time Management
- Supply Inventory Control
- Microsoft Office Suite
Timeline
Administrative Assistant-Religious Education
Sacred Heart Church
07.2021 - Current
Master Hair Designer
Haircuttery
09.2013 - 06.2021
Master Hair Designer
Turning Heads Salon
03.2010 - 08.2013
Salon Owner/Operator
Hair It Is, Inc.
02.1995 - 03.2010
High School Diploma -
Burlington County Institute of Technology