Kimberly Shepherd
Selma,CA
Summary
Driven and resourceful administrative professional with many years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
Work History
Senior Account Relations Manager
American Fidelity
03.2019 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Lead Administrative Assistant
On-site Health & Safety
07.2016 - 03.2019
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer paperwork accurately and within agreed timeframes to meet service standards with participating physicians.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
Associates Degree - Business
Oklahoma City Community College
Oklahoma City, OK06.2024
High School Diploma -
Clovis High School
Clovis, CA06.2005
Skills
- Multitasking and Time Management
- Document File Management
- Travel Coordination
- Account Reconciliations Knowledge
- Schedule Management - Senior leaders
- Operational Records Review
- Profitability Assessments
- Visiting Locations
- Quality Assurance
- Business Objective Analysis
- Complaint Investigations
- Administrative Support
Timeline
Senior Account Relations Manager
American Fidelity
03.2019 - Current
Lead Administrative Assistant
On-site Health & Safety
07.2016 - 03.2019
Associates Degree - Business
Oklahoma City Community College
High School Diploma -
Clovis High School
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