Vincent Ouellet
Cartersville,GA
Summary
Dynamic Quality Assurance Analyst and Front Desk Supervisor with a proven track record at FanDuel, Inc. Specializes in elevating customer satisfaction and streamlining operations through expert data analysis and effective problem-solving. Adept at mentoring teams to exceed goals, demonstrating exceptional time management and interpersonal skills to de-escalate situations and drive performance improvements.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
FanDuel, Inc
01.2022 - Current
- Evaluating Customer Operations Agent performance
- Maintain consistent customer satisfaction
- Utilizing customer operation tools and procedures to provide the most accurate grade to improve overall customer operations performance
- Utilize interpersonal skills to de-escalate customers while creating practical solutions
Front Desk Supervisor
Hotel at Avalon
01.2018 - 01.2022
- Communicate effectively verbal and written directions to staff while overseeing employee performance
- Accurately managed and operated Sertifi and Elavon systems, including daily transactions, reviewing all AM/PM discrepancy reports
- Remained vigilant and composed, especially during heavy hotel activity, serving as a role model for clerks and other associates
- Resolved customer complaints by conducting thorough research and determining the most effective solution
Education
Bachelor of Science - Interdisciplinary Studies (Business, Poli Sci.)
University of North Georgia
Dahlonega, GA12-2020
Skills
- Coaching and mentoring
- Customer Service Management
- Sales Team Leadership
- Market Data Analysis
- Mentoring and training
- Time Management
- Problem-solving skills
- Data Entry Efficiency
- Team building proficiency
- POS System Operation
- Scheduling and Planning
- Issue Resolution
Timeline
Quality Assurance Analyst
FanDuel, Inc
01.2022 - Current
Front Desk Supervisor
Hotel at Avalon
01.2018 - 01.2022
Bachelor of Science - Interdisciplinary Studies (Business, Poli Sci.)
University of North Georgia
Similar Profiles
Shawn LarimoreShawn Larimore
Lead Sportsbook Supervisor at Fanduel at Motor City CasinoLead Sportsbook Supervisor at Fanduel at Motor City Casino
Jaden JacksonJaden Jackson
Fraud Associate at FanduelFraud Associate at Fanduel
Zachary J. KonnieZachary J. Konnie
VIP Team Manager at FanDuelVIP Team Manager at FanDuel
Lorilye AlstonLorilye Alston
Concession Stand Volunteer at Cass High SchoolConcession Stand Volunteer at Cass High School
Noe SigalaNoe Sigala
Lead Technician at Engaged Systems LLC.Lead Technician at Engaged Systems LLC.