Christopher Farris
Tivoli,USA
Summary
Driven Coordinator with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of motor vehicle regulations, transit operations and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Transit Dispatch and Operations Coordinator
Ulster County Area Transit
03.2013 - Current
- Trained employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Sent out drivers to assist callers based on locations, needs and worker availability
- Directed dispatching, routing and tracking fleet vehicles
- Planned, organized and managed work to accomplish consistent work within organizational standards
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Police Dispatcher
Woodstock Police Department
01.2023 - Current
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
Education
GED -
Kingston High School
01.2013
Skills
- Public Safety Awareness
- Data Entry
- Incident Prioritization
- Information Gathering
- Memory retention
- Records Maintenance
- Problem-Solving
Certification
- 19A Certified Examiner Certificate
- Baitfish/Reasonable Suspicion Training
- CDL B with Passenger and Airbrake
- MSF Motorcycle Instructor
Additional Qualifications
- Thorough knowledge of the geography of the county from 9+ years’ experience as a dispatcher at UCAT and 2 years at Kingston Kabs.
- Extensive knowledge of driving safety practices, traffic laws and regulations as demonstrated by 19A Certified Examiner Certificate, Batifish certification and training provided at UCAT.
- Ability to supervise the work of others as demonstrated by training employees, managing and directing drivers, and providing feedback on performance.
- Ability to operate a bus with a capacity of more than sixteen (16) passengers as demonstrated by CDL License.
- Maintaining records and preparing reports of a narrative and statistical nature, as well as updating and maintaining bus and staff schedules.
Timeline
Police Dispatcher
Woodstock Police Department
01.2023 - Current
Public Transit Dispatch and Operations Coordinator
Ulster County Area Transit
03.2013 - Current
- 19A Certified Examiner Certificate
- Baitfish/Reasonable Suspicion Training
- CDL B with Passenger and Airbrake
- MSF Motorcycle Instructor
GED -
Kingston High School
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