Shawn Savage
Dallas,TX
Summary
Seasoned Manager Network Services at AT&T with a proven track record in cross-functional team management and performance enhancement. Excelled in conflict resolution, boosting operational efficiency significantly. Skilled in both customer service and documentation, adept at leading teams to exceed goals through strategic planning and effective communication.
Overview
37
37
years of professional experience
Work History
Manager Network Services
AT&T
Dallas, TX
02.2024 - 02.2025
- Led a team of 16 employees, ensuring high productivity and excellent customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Premises Technician
AT&T
Dallas, TX
08.2013 - Current
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Briefed customers on equipment, usage, and product specification.
- Efficiently repaired and installed equipment.
- Conducted site surveys to determine the best placement of telecommunications equipment.
Military Police Officer
United States Army
06.1988 - 06.2012
- Managed traffic control on base, including the enforcement of speed limits and vehicle regulations.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Conducted interviews and interrogations of suspects and witnesses as part of criminal investigations.
- Prepared detailed reports on investigations and other police activities.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Reviewed and updated emergency response plans and procedures to ensure readiness for crises.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Education
High School Diploma -
Salem High School
Salem, NJ06-1988
Skills
- Cross-functional team management
- Time management
- Cross-functional teamwork
- Performance management
- Documentation and reporting
- Conflict resolution
- Disciplinary techniques
- Customer service
Timeline
Manager Network Services
AT&T
02.2024 - 02.2025
Premises Technician
AT&T
08.2013 - Current
Military Police Officer
United States Army
06.1988 - 06.2012
High School Diploma -
Salem High School
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