Maddisen Groves
University Place,WA
Summary
Collaborative leader partnering with coworkers to foster an engaged and empowering work culture. Demonstrated expertise in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
7
7
years of professional experience
Work History
Barista Manager
Cafe Elite
11.2022 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supported highest standards of conduct and service to support company reputation.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Event Coordinator
Tower Lanes Entertainment Center
06.2021 - 11.2022
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Managed event logistics and operations.
Lead Waitress
Tower Lanes Entertainment Center
08.2017 - 01.2021
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks and collected payments from customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Private Nanny
Jessica Jinnett
08.2017 - 02.2018
- Picked up the child from school until parents were home.
- Babysat child all during summer while parent were at work with a year continuation.
- Provided all services that the child required and needed.
Education
Associate of Applied Science - Developmental Psychology
Tacoma Community College
Tacoma, WA06.2023
High School Diploma -
Insight School of Washington
Tacoma, WA06.2019
Skills
- High Energy and Stamina
- Dependable and Responsible
- Work Planning and Prioritization
- Performance Assessments
- Critical Thinking
- Motivated Team Player
- Productivity and Time Management
- Verbal and Written Communication
- Hiring and Training
Timeline
Barista Manager
Cafe Elite
11.2022 - Current
Event Coordinator
Tower Lanes Entertainment Center
06.2021 - 11.2022
Lead Waitress
Tower Lanes Entertainment Center
08.2017 - 01.2021
Private Nanny
Jessica Jinnett
08.2017 - 02.2018
Associate of Applied Science - Developmental Psychology
Tacoma Community College
High School Diploma -
Insight School of Washington
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