AUSTIN DELP
Summary
I am a results driven Manager that provides excellent communication, reliability in all aspects of my job title. I strive for improvement and growth with employees and the business. I have several years of customer service experience in a fast pace environment. I have been building my leadership skills, communication and organization skills in my last management positions and hope to continue growing with my future opportunities.
Overview
9
9
years of professional experience
Work History
BOH/FOH Management
Chic-Fil-A
02.2024 - Current
- Develop and train kitchen staff to meet business standards, and maintain a clean and safe environment to work in.
- Oversee all kitchen staff and ensure all aspects of the business are running properly.
- Complete daily food and kitchen safety checks, as well as employee safety standard checks.
- Analyze inventory daily for the kitchen and front of house, and order inventory based on the company's budget goals.
- Review productivity, sales goals, and customer feedback to see what we excel in and what needs improvement.
General Manager
Sky Zone Trampoline Park
Grimes
05.2022 - 12.2023
- Responsible for inventory management and placing orders in a timely manner.
- Managed and monitored the development of employee/event scheduling.
- Productively handled repairs needed on equipment and established a weekly/monthly checklist to ensure safety and cleanliness were adequate.
- Actively enforced company policies and procedures to uphold a strong work foundation.
- Monitored revenue, payroll, and other expenses to maintain a profitable business.
- Handled employee hiring process, as well as onboarding and paperwork.
- Implemented new policies used throughout the network.
Amazon Warehouse Packer/Picker
Amazon
Bondurant
03.2021 - 05.2022
- Responsible for packing and sorting items accordingly
- Labeled and packaged items in a timely manner
- Reorganized pallet layout to provide a more work efficient area
- Trained new employees and worked multiple positions to meet company demands
- Proficient in safety procedures and handled incidents accordingly.
Customer Service Representative
Walmart
Boone
09.2020 - 06.2020
- Handled customer issues and provided excellent service to resolve problems
- Advised customers on current promotions and assisted with finding items
- Responsible for maintaining a clean and safe workspace for employees and customers
- Handled closing tills and counting cash at the end of the night
- Assisted with refunds and returns on damaged or unfit products.
Server/Customer Service Associate/Stocker
Hy-Vee
Jefferson
02.2016 - 05.2019
- Responsible for maintaining a clean work area and assisting customers with bagging and loading groceries
- Helped customers locate products and promoted specials and deals
- Provided excellent customer service in our restaurant by greeting guests, being knowledgeable of products and being an active employee
- Stocked frozen and dairy products from pallets to the shelves
- Rotated products based on date and created an eye-catching display to customers
- Filled roles as needed based on work that needed to be completed at the store.
Education
DMACC
05.2021
High School Diploma -
Greene County High School
05.2019
Skills
- Communication
- Conflict-resolution
- Leadership
- Hiring/interviewing
- Budgeting
- Time management skills
- Innovative thinking
- Sales analysis
- Inventory Management
Timeline
BOH/FOH Management
Chic-Fil-A
02.2024 - Current
General Manager
Sky Zone Trampoline Park
05.2022 - 12.2023
Amazon Warehouse Packer/Picker
Amazon
03.2021 - 05.2022
Customer Service Representative
Walmart
09.2020 - 06.2020
Server/Customer Service Associate/Stocker
Hy-Vee
02.2016 - 05.2019
DMACC
High School Diploma -
Greene County High School