Tracy Smith
Summary
Dedicated financial professional with a solid understanding of Patient Accounts. Experienced in processing payments and organizing paperwork. Good multitasker with advanced skills in EPIC.
Successful at reviewing financial histories and serving Patients needs with a tenacious and thorough approach. Excellent communication and organizational skills. Enthusiastic Fin Rep eager to contribute to team success through hard work and attention to detail. Clear understanding of Accounts and training in EPIC. Motivated to learn, grow and excel in Admissions.
Dedicated professional with history of meeting department goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the department. Hardworking and passionate. Ready to help team achieve company goals. Reliable employee. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
Financial Representative
UF Health Shands Hospital
Gainesville, FL
11.2017 - Current
- Met with customers to assess needs, financial status and eligibility.
- Handled incoming payments and outgoing disbursements.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Created accurate financial documents to present to senior leadership and minimize financial discrepancies.
- Discussed financial options with clients and provided informed suggestions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Guest Service Specialist in Adult ER
UF Health Shands Hospital
Gainesville, FL
11.2017 - 06.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Support Technician
UF Health Shands Hospital
Gainesville, FL
03.2017 - 11.2017
- Completed clerical duties and tasks for clinic administration.
- Fielded concerns surrounding patients and care, liaising between physician and patient.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
Guest Service Specialist (Lead)
UF Health Shands Hospital
Gainesville, FL
08.2014 - 03.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assisted guests by furnishing information and directions to gift shop and dining areas.
- Collaborated with team members to handle guest requirements.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation
- Escorted Visitors and Patients to Appointments or unfamiliar locations
Catering Associate
UF Health Shands Hospital
Gainesville, FL
03.2013 - 08.2015
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Delivered and Served food and beverages in a professional and timely manner
- Maintained flexible work schedule to meet Patient needs.
- Helped prepare and present food to Patients with strong attention to detail and presentation
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleared dishes and glassware quickly following each course.
- Executed synchronized meal service simultaneously serving multiple guests.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Created catering menu based upon client specifications and dietary needs
Education
Business Clerical - General Office Services
GJCC
Gainesville, Fl06.1994
High School Diploma -
Vanguard High School
Ocala, FL06.1990
Skills
- Financial reviews
- Payment plans
- Workplace training
- Payment Processing
- Overdue Balance Detection
- Updating Patients Accounts
Timeline
Financial Representative
UF Health Shands Hospital
11.2017 - Current
Guest Service Specialist in Adult ER
UF Health Shands Hospital
11.2017 - 06.2018
Support Technician
UF Health Shands Hospital
03.2017 - 11.2017
Guest Service Specialist (Lead)
UF Health Shands Hospital
08.2014 - 03.2017
Catering Associate
UF Health Shands Hospital
03.2013 - 08.2015
Business Clerical - General Office Services
GJCC
High School Diploma -
Vanguard High School
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