Taylor Hamblin
Scottsdale,AZ
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm Adam Kase
Scottsdale, AZ
08.2024 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Sales Representative Manager
State Farm Jocelyn Peters
Eagar, AZ
08.2018 - 08.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Server
Olive Garden
Tempe, AZ
08.2013 - 07.2018
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2013
High School Diploma -
Round Valley High School
Eagar, AZ05-2011
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Operations Management
- Complaint Handling
- Customer Relationship Management
- Customer Retention
- Client Engagement
- Course Development
- Excellent people skills
Affiliations
- I have a beautiful family. A 10 year old boy, 7 year old boy, and a 6 month old daughter. We love to play sports and spend all our time together. They are huge accomplishments for me and I am so proud to be their mom.
Certification
- I am licensed in property and casualty insurance as well as life and health insurance.
References
References available upon request.
Timeline
Customer Service Representative
State Farm Adam Kase
08.2024 - Current
Sales Representative Manager
State Farm Jocelyn Peters
08.2018 - 08.2024
Server
Olive Garden
08.2013 - 07.2018
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Round Valley High School
Similar Profiles
EMANUEL T. RUTHEMANUEL T. RUTH
Office Manager at Adam Fitzpatrick State FarmOffice Manager at Adam Fitzpatrick State Farm
Hseh HtooHseh Htoo
Medication Aide at Adam Farm Nursing and RehabilitationMedication Aide at Adam Farm Nursing and Rehabilitation
Chase CaterChase Cater
Farmer's Assistant at Adam Cater Farm ServiceFarmer's Assistant at Adam Cater Farm Service
Rodney WileyRodney Wiley
Regional Director of Sales and Performance at Center court pickleball clubRegional Director of Sales and Performance at Center court pickleball club
Cara PalmerCara Palmer
Various Facilities Via Aya Healthcare at Valleywise Health Medical CenterVarious Facilities Via Aya Healthcare at Valleywise Health Medical Center