Agustin Cortez
Channelview,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service
Best Buy
08.2021 - 07.2023
- Developed working relationships with internal and external customers while assisting with account management duties
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Advisor
Best Buy
06.2021 - 07.2023
- Evaluate market needs to exploit potential demands, and identify new sales to improve and meet the company's agenda
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Monitor customer satisfaction, address issues, and provide solutions.
Sales Associate
HEB Grocery Store
06.2020 - 07.2021
- Restock items while maintaining a clean and sanitary work environment.
- Assisted in all departments such as warehouse (receiving and departing products), meat department, and sales floor.
- Welcomed customers and gave strong, positive service making sure that each individual customer left wanting to come back.
Education
High School Diploma -
Channelview High School
01.2020
Skills
- Statistical Analysis
- Communication
- Excellent people skills and thrives on helping to solve problems
- Great communication skills, verbal and written
- Equally effective as a team member
- Knowledgeable with POS and stock management systems Interactive with store sales numbers and customer loyalty metrics, NPS etc
Timeline
Customer Service
Best Buy
08.2021 - 07.2023
Sales Advisor
Best Buy
06.2021 - 07.2023
Sales Associate
HEB Grocery Store
06.2020 - 07.2021
High School Diploma -
Channelview High School