Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGAN SENG

Riverton,UT

Summary

Hard working and dedicated professional individual with strong background helping with customer service. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills. Proven administrative, problem-solving and fast learning skills. Well-organized, flexible and computer-savvy. Gifted at working with all types of people. Looking for a new role where hard work and dedication will be highly valued. Proven skills in receiving, moving and stocking merchandise. Efficient and accurate team player knowledgeable about inventory stocking and rotation procedures. Comfortable lifting up to 50 pounds.

Overview

9
9
years of professional experience

Work History

Lead Prep Cook

Mo Bettah's
Herriman, UT
09.2023 - Current
  • Ensured all health and safety regulations were strictly adhered to in the kitchen.
  • Monitored food inventory levels, ordering additional supplies when necessary.
  • Maintained a clean work environment by enforcing sanitation policies including proper storage of food items.
  • Communicated regularly with front-of-house staff to ensure smooth service operations.
  • Established procedures for receiving deliveries from suppliers, verifying accuracy of orders, and storing products appropriately.
  • Contributed to successful shift management by helping with inventory and food ordering as well as work assignments.
  • Led, trained and developed culinary team members to meet and exceed restaurant standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Client Service Representative

Global Payments
Lindon, UT
09.2022 - 08.2023
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Maintained customer records in the database system.
  • Assisted customers with service information and pricing.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Escalated complex customer inquiries to supervisors when necessary.
  • Researched solutions using available resources including internal databases and external sources.
  • Adhered to all applicable laws and regulations while performing job duties.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Lead Prep Cook

Mo Bettah's
Herriman, UT
10.2021 - 08.2022
  • Maintained a clean and organized work area by sweeping, mopping, and wiping down surfaces.
  • Adhered to all safety standards while operating kitchen equipment such as ovens and fryers.
  • Followed recipes accurately to ensure consistent product quality.
  • Monitored inventory levels of ingredients and notified management when supplies were low.
  • Conducted regular inspections of kitchen equipment ensuring they are properly cleaned and maintained in good working order.
  • Assisted other cooks in preparing large orders for special events or catering services.
  • Served food promptly after it was cooked following established guidelines for portion sizes and presentation techniques.
  • Managed ordering, receiving, storing, prepping, cooking, plating, garnishing, labeling and rotating all food items in accordance with health code regulations.
  • Ensured that all dishes were prepared according to sanitary regulations and company standards.
  • Provided support to other team members during peak service hours.
  • Checked temperatures of freezers and refrigerators regularly and recorded readings on log sheets.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.

Assistant General Manager

Carl's Jr
American Fork, UT
11.2019 - 10.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Processed weekly payroll information using appropriate software applications.
  • Responded quickly and effectively to emergency situations as they arose.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Shift Manager

Carl's Jr
Riverton, UT
10.2015 - 09.2019
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.

Education

GED -

Riverton High School
Riverton, UT
06.2017

Skills

  • Quality Control
  • Problem Resolution
  • Inventory Management
  • Physical Stamina
  • Stock Replenishment and Organization
  • Account Management
  • Sales Documentation
  • Payment Processing
  • Outbound Calling
  • Customer Service
  • Call Documentation
  • Regulatory Compliance
  • Professional Phone Voice
  • Data Evaluation
  • Adaptability
  • Inventory Stocking
  • Production records
  • Catering Coordination

Timeline

Lead Prep Cook

Mo Bettah's
09.2023 - Current

Client Service Representative

Global Payments
09.2022 - 08.2023

Lead Prep Cook

Mo Bettah's
10.2021 - 08.2022

Assistant General Manager

Carl's Jr
11.2019 - 10.2021

Shift Manager

Carl's Jr
10.2015 - 09.2019

GED -

Riverton High School

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MEGAN SENG