Summary
Overview
Work History
Education
Timeline
Generic

Derek Copeland

Abilene,TX

Summary

A seasoned business professional with extensive experience in team management, customer service, and leadership roles. Proven track record of loyalty and dedication with over a decade of experience at a previous company. Skilled in strategic planning and execution, dedicated to finding a rewarding role within a dynamic organization that values commitment and drive. I am ready to leverage my expertise to achieve meaningful impact and contribute to the success of a new team.

Overview

14
14
years of professional experience

Work History

Shop Foreman

Yellowhouse Machinery
09.2022 - 09.2023
  • Managed a team of technicians to ensure efficient and timely completion of repairs and maintenance on various types of equipment
  • Oversaw inventory management, ordering parts as needed and keeping track of supplies to minimize downtime
  • Trained new team members on safety protocols, operating procedures, and best practices in the shop
  • Conducted regular inspections and quality control checks to ensure work met industry standards and customer satisfaction
  • Collaborated with management to set goals and objectives for the shop, consistently meeting or exceeding performance targets

Service Writer

Yellowhouse Machinery
09.2017 - 09.2022
  • Administered warranty claims to maximize the efficiency of the claim
  • Communicated with customers and other departments to understand equipment issues and accurately documented service requests
  • Coordinated service appointments and prioritized work orders to ensure timely completion of repairs
  • Provided detailed estimates for parts and labor costs to customers and followed up on any additional repairs needed
  • Collaborated with technicians to track progress on repairs and communicated updates to customers
  • Maintained customer records and service history in the database to ensure accurate billing and follow-up communication

Certified Parts Advisor

Yellowhouse Machinery
05.2013 - 09.2017
  • Utilized in-depth knowledge of parts to accurately identify and fulfill customer needs
  • Demonstrated exceptional customer service skills by providing prompt and efficient assistance to customers inquiring about parts
  • Efficiently managed inventory to ensure availability of parts and minimize backorders
  • Proficient in utilizing computer systems to track inventory, place orders, and generate invoices
  • Collaborated with service technicians and other team members to ensure timely and accurate delivery of parts to meet expectations

Coach/Teacher

Tahoka ISD
08.2010 - 06.2011
  • Developed and implemented tailored training programs to improve overall team performance in a competitive sports environment
  • Provided individualized instruction to students, assessing their learning needs and adapting teaching methods to ensure comprehension and skill development
  • Fostered a positive and inclusive learning environment, promoting teamwork, sportsmanship, and personal growth among athletes and students
  • Provided guidance and support to players both on and off the field, fostering a positive and team-oriented atmosphere
  • Analyzed game footage and statistics to identify areas for improvement and strategize for upcoming competitions

Coach/Teacher

Roscoe-Highland ISD
08.2009 - 05.2010
  • Implemented innovative teaching methods to engage students and improve learning outcomes.
  • Developed personalized coaching plans to help athletes improve their skills, reach their potential, and succeed in competitions.
  • Established strong relationships with students/athletes and parents to create a supportive and collaborative learning environment.

Education

MBA -

Angelo State University
San Angelo, TX
12-2024

Bachelor of Science - Kinesiology

Midwestern State University
Wichita Falls, TX
12-2008

Timeline

Shop Foreman

Yellowhouse Machinery
09.2022 - 09.2023

Service Writer

Yellowhouse Machinery
09.2017 - 09.2022

Certified Parts Advisor

Yellowhouse Machinery
05.2013 - 09.2017

Coach/Teacher

Tahoka ISD
08.2010 - 06.2011

Coach/Teacher

Roscoe-Highland ISD
08.2009 - 05.2010

MBA -

Angelo State University

Bachelor of Science - Kinesiology

Midwestern State University

Similar Profiles

CREATE PROFILE
Derek Copeland