Eric Schmidt
ASE Master/ GM World Class Automotive Technician
Cocoa,FL
Summary
GM Worldclass Certified and ASE light/heavy duty master certified technician. I started this career in the driveway with my father and matured professionally during high school. I bring over 20 years of experience and education. I've always strived to obtain the highest levels of quality, professionalism, and training available to me. I maintain high output with low turn around time in stressful environments. I have maintained top 3 producers for four years straight out of 200 technicians and maintain top 20% for four years straight within GM technician rankings in southeast region of over 1000 technicians.
Overview
13
13
years of professional experience
Work History
Lead Shop Technician
Carl Black Chevrolet Buick GMC
Orlando, FL
09.2017 - Current
- Operated specialized equipment such as GM GlobalConnect and laptops, mdi's, Fluke multimeters, and other measurement and calibration devices to test electronics and computer control systems to pinpoint and correct failures.
- Performed quality control and last repair attempts at manufacture level service to subvert arbitration.
- Performed daily tasks such as diagnosing, servicing, and repairing any such condition of customer concern including electrical, mechanical, hydraulic, and module communication errors and faults.
- Performed mechanical overhauls of every component related to drivetrain on light duty and medium duty vehicles including gasoline and diesel engine, automatic/manual transmissions, transfer cases, and differentials.
- Diagnosed, serviced, and maintain electric vehicles.
- Performed complete inspections on vehicles then creating detailed estimates to produce vehicle needs to customer attention.
- Complete and maintain highest level of training and certification for GM/ASE credentials.
- Obtained GM World Class Technician status in October of 2019 and have been in top 20% for technicians in southeast region for GM mark of excellence from 2017-2020.
- Currently ranked #2 for highest hours turned for all technicians and among top 3 for last four years throughout Carl Black Dealer network of over 200 technicians.
Service Technician/Shop Foreman
Starling Chevrolet
St. Cloud, FL
11.2016 - 09.2017
- Oversaw maintenance and repair of shop equipment and customer vehicles.
- Managed a crew of 8 technicians and oversaw day to day shop operations.
- Interpreted work order information and technician diagnostic conclusion to articulate and explain priority and significance of repairs using product knowledge, training, and professional experience to customer so that customer is fully aware of circumstances that a service consultant may not be able to provide.
- Performed day to day diagnostic, repair, and maintenance of light/medium duty vehicles
Service Technician
Bob Steele Chevrolet
Cocoa, FL
01.2012 - 11.2016
- Performed day to day shop operations including diagnosing, servicing, and maintaining customer vehicles.
- Achieved GM gold level technician status.
- Inspected customer vehicles and creating detailed estimates of services and repairs that needed attention.
- Documented all changes and actions in computer-based tracking system.
- Performed heavy diagnostic including electrical, mechanical, and hydraulic systems.
- Surpassed corporate goals by reaching 100% customer satisfaction rating.
Automotive Service Technician/Shop Foreman
Rosner Chevrolet
Melbourne, FL
07.2008 - 01.2012
- Performed day to day operations of diagnosing, repairing, and servicing customer and dealer inventory vehicles.
- Supervised and instructed a crew of 5 technicians.
- Obtained GM bronze level technician status.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Performed vehicle repair at every mechanical spectrum including alignments, overhauls, electrical diag, and maintenance.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL 07.2001 - 07.2001
Skills
Rebuilding engines, transfer cases, differentials, and automatic/manual transmissions in light and medium duty vehicles
Performing vehicle noise, vibration, and harshness diagnosing and repair
Performing inspections and writing detailed estimates creating and selling between 300 -600% up sales per month
Knowledgeable in reading, interpreting, understanding, and creating wiring schematics
Highly proficient in systems including GM Globalconnect, mdi/tech2 hard and software, Tekion, CDK, Service Edge, Reynolds and Reynolds
Highly trained and proficient in diesel diagnosis and operation, electrical vehicle diagnosis and operation, and manual/automatic diagnosis and operation
Managing shop and technician day to day operations
I poses and maintain a customer cliental
Timeline
Lead Shop Technician
Carl Black Chevrolet Buick GMC
09.2017 - Current
Service Technician/Shop Foreman
Starling Chevrolet
11.2016 - 09.2017
Service Technician
Bob Steele Chevrolet
01.2012 - 11.2016
Automotive Service Technician/Shop Foreman
Rosner Chevrolet
07.2008 - 01.2012
High School Diploma -
Coconut Creek High School
07.2001 - 07.2001