Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Nickell

Cocoa,FL

Summary

Experienced with leading technical teams and managing service operations efficiently. Utilizes advanced troubleshooting skills to resolve complex issues and maintain equipment functionality. Track record of fostering team collaboration and ensuring customer satisfaction through reliable service delivery.

Overview

17
17
years of professional experience

Work History

Lead Service Technician

Ringpower Cat
05.2023 - Current
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.

Service Advisor

Ringpower Cat
04.2014 - 04.2023
  • Educated customers on proper Equipment maintenance, fostering long-term relationships built on trust and loyalty.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Field Service Technician

Whayne Supply Cat
11.2008 - 04.2014
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $50,000..
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Followed safety procedures to avoid injuries in field.

Education

High School Diploma -

Morgan County High School
Index Kentucky
05.1981

Skills

  • Service and troubleshoot mining equipment, Service and troubleshoot Earthmoving Equipment
  • Work with Technicians and management to assign,and oversee repairs

Timeline

Lead Service Technician

Ringpower Cat
05.2023 - Current

Service Advisor

Ringpower Cat
04.2014 - 04.2023

Field Service Technician

Whayne Supply Cat
11.2008 - 04.2014

High School Diploma -

Morgan County High School

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