Rebecca Bowden

• Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Assisted Children from K-5 after school with homework and planed activities for them to do while waiting for parents to pick them up.

Answered calls routed to the call center for the salons and imputed the appointments to their desired space, called clients to cancel and reschedule appointments.

• Assisted Teacher with classroom activities, graded papers, filed, assisted with reading groups and escorted children to specials, recess and lunch duty while children were eating
• Cleaned, organized and restocked classrooms for upcoming classes.
• Assisted with school field trips and special events by collecting permission slips and payments.

• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Resolved escalated calls from representative/ customers.
• Cross-trained and provided backup support for organizational leadership.