Summary
Overview
Work History
Education
Skills
Timeline
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Lawanda Binion

Riverdale,IL

Summary

Knowledgeable and dedicated Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.

Overview

17
17
years of professional experience

Work History

Lab Technician

Northshore Lab Clinicals
Chicago, IL
09.2021 - Current
  • Oversaw items in inventory and reordered before supplies diminished.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Logged patient information and recorded results into system.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Customer Service Representative

Walmart
Chicago, IL
09.2017 - 12.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Opened and maintained customer accounts by recording account information.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Housekeeper-Private Duty

Day Care Inc.
Chicago, IL
04.2015 - 01.2017
  • Daily routine cleaning including sweeping, dusting, mopping, vacuuming, window and furniture polishing.
  • Make beds and change linen as required
  • Cleaned and arranged work stations
  • Emptied waste baskets and diaper pails daily
  • Disinfected counters and work surface daily
  • Maintained office in clean safe work order
  • Performed other duties deemed necessary requested by the director.
  • Disinfected washrooms to keep facilities sanitary and clean.

Customer Service Representative/Shift Manager

Sam's Club
Northlake, IL
05.2006 - 03.2015
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Operated cash register and equipment to collect payments.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.

Cashier Team Lead

Burger King
Bellwood, IL
06.1999 - 06.2004
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Order in-take and distribution
  • Ensured appropriate food handling and safety

Education

Certified Nursing Assistant Certificate - Medical Assisting

Illinois School of Health Careers - Chicago
Chicago, IL
04.2007 - 06.2007

High School Diploma -

Continental Academy
Chicago, IL
03.2006 - 05.2006

Skills

Critical Thinking

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Timeline

Lab Technician

Northshore Lab Clinicals
09.2021 - Current

Customer Service Representative

Walmart
09.2017 - 12.2018

Housekeeper-Private Duty

Day Care Inc.
04.2015 - 01.2017

Certified Nursing Assistant Certificate - Medical Assisting

Illinois School of Health Careers - Chicago
04.2007 - 06.2007

Customer Service Representative/Shift Manager

Sam's Club
05.2006 - 03.2015

High School Diploma -

Continental Academy
03.2006 - 05.2006

Cashier Team Lead

Burger King
06.1999 - 06.2004

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Lawanda Binion