Lawanda Binion
Riverdale,IL
Summary
Knowledgeable and dedicated Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
17
17
years of professional experience
Work History
Lab Technician
Northshore Lab Clinicals
Chicago, IL
09.2021 - Current
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Logged patient information and recorded results into system.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Customer Service Representative
Walmart
Chicago, IL
09.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Opened and maintained customer accounts by recording account information.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Housekeeper-Private Duty
Day Care Inc.
Chicago, IL
04.2015 - 01.2017
- Daily routine cleaning including sweeping, dusting, mopping, vacuuming, window and furniture polishing.
- Make beds and change linen as required
- Cleaned and arranged work stations
- Emptied waste baskets and diaper pails daily
- Disinfected counters and work surface daily
- Maintained office in clean safe work order
- Performed other duties deemed necessary requested by the director.
- Disinfected washrooms to keep facilities sanitary and clean.
Customer Service Representative/Shift Manager
Sam's Club
Northlake, IL
05.2006 - 03.2015
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Operated cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
Cashier Team Lead
Burger King
Bellwood, IL
06.1999 - 06.2004
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Order in-take and distribution
- Ensured appropriate food handling and safety
Education
Certified Nursing Assistant Certificate - Medical Assisting
Illinois School of Health Careers - Chicago
Chicago, IL 04.2007 - 06.2007
High School Diploma -
Continental Academy
Chicago, IL 03.2006 - 05.2006
Skills
Critical Thinking
Verbal and Written Communication
Multitasking and Prioritization
Team-Oriented and Cooperative
Proficiency in Microsoft Office and Windows
Time Management
Documentation and reporting
Specimen collection
Data Entry
Raw material testing
Timeline
Lab Technician
Northshore Lab Clinicals
09.2021 - Current
Customer Service Representative
Walmart
09.2017 - 12.2018
Housekeeper-Private Duty
Day Care Inc.
04.2015 - 01.2017
Certified Nursing Assistant Certificate - Medical Assisting
Illinois School of Health Careers - Chicago
04.2007 - 06.2007
Customer Service Representative/Shift Manager
Sam's Club
05.2006 - 03.2015
High School Diploma -
Continental Academy
03.2006 - 05.2006
Cashier Team Lead
Burger King
06.1999 - 06.2004