Rocio Macias
Summary
Results-driven Project Management Specialist with over 5 years of experience in leading complex projects to successful completion. Proven track record of prioritizing tasks, managing multiple projects simultaneously, and delivering results on time and within budget. Adept at equipment operation, staff training and development, and enhancing customer service and process efficiency. Known for flexibility, attention to detail, and a collaborative approach to achieving project goals and driving process improvements.
Overview
18
18
years of professional experience
Work History
Financial Officer
Raymond West
02.2024 - Current
- Budgeting and Forecasting: Conducted monthly budgeting, forecasting, and variance analysis to ensure financial alignment with company goals.
- Reporting: Prepared and presented quarterly financial performance reports, comparing actual results against budgets and forecasts.
- Contract Compliance: Reviewed and ensured compliance of contracts with applicable laws and regulations.
- Accounts Management: Managed accounts receivable and payable processes, ensuring accurate transaction recording in the general ledger.
- Cash Flow Analysis: Analyzed cash flow projections to evaluate liquidity needs and develop appropriate funding plans.
- Tax Compliance: Ensured accurate and timely payment of all taxes according to government regulations.
- Staff Guidance: Provided technical guidance to junior staff on accounting principles and procedures.
- Policy Development: Collaborated with senior management to define and implement financial standards, policies, and procedures.
- Budget Evaluation: Assessed budget plans and costs to project financial trends and recommend necessary updates.
- Controls Implementation: Developed and enforced company-wide controls over revenue and expenses to safeguard organizational assets.
Project Manager/Program Manager
Raymond West
12.2021 - 01.2024
- Program Management: Managed program budgets and timelines, ensuring projects adhered to schedules and stayed within allocated resources.
- Stakeholder Coordination: Coordinated with internal stakeholders to drive successful implementation of program initiatives.
- External Communication: Communicated regularly with external partners to align strategies and goals.
- Reporting: Drafted and presented reports to senior management, showcasing key milestones and progress throughout the program lifecycle.
- Vendor Relations: Maintained positive relationships with vendors by monitoring performance and adherence to contractual terms.
- Compliance and Auditing: Audited operations and processes to enhance brand integrity and ensure compliance with laws and regulations.
- Budget Management: Created and managed budgets for travel, training, and team-building activities.
- Customer Service: Addressed and resolved customer inquiries and complaints requiring management-level escalation.
- Project Modifications: Proposed and approved modifications to project plans as needed.
- Business Analysis: Analyzed business performance data and forecasted results for upper management decision-making.
- Status Updates: Generated and delivered reports, program review presentations, and status updates to stakeholders.
- Regulatory Compliance: Ensured compliance with applicable laws, regulations, policies, and procedures throughout the project lifecycle.
Project Coordinator Supervisor
Raymond West
02.2016 - 12.2021
- Performance Monitoring: Tracked key performance metrics including cost, timeline, quality control, and customer satisfaction levels.
- Documentation Review: Conducted regular reviews of project documentation and communicated findings with relevant personnel.
- Stakeholder Meetings: Facilitated meetings between stakeholders to discuss project requirements, objectives, and outcomes.
- Reporting: Generated weekly, monthly, and quarterly reports summarizing key performance indicators.
- Database Management: Maintained a detailed database of project information, including budgeting, resources, and deliverables.
- Project Planning: Developed and implemented project plans, established timelines, tracked progress, and ensured deadlines were met.
- Liaison Role: Acted as a liaison between departments, vendors, and clients to monitor project expenses and ensure smooth operations.
- Order Management: Supported order management, testing, and reporting as the primary point-of-contact.
- Reporting Accuracy: Produced thorough, accurate, and timely reports on project activities.
- Customer Resolution: Resolved customer complaints promptly while ensuring high levels of satisfaction.
- Negotiation: Negotiated with stakeholders and suppliers to obtain necessary resources and materials.
Sales Coordinator
UMA Enterprises Inc.
03.2007 - 09.2014
- Customer Assistance: Guided customers in selecting products and services tailored to their individual needs.
- Relationship Building: Cultivated strong customer relationships to ensure satisfaction with products and services.
- Product Knowledge: Maintained comprehensive knowledge of the company’s product and service offerings.
- Complaint Resolution: Addressed and resolved customer complaints promptly and courteously.
- Coordination: Managed the nationwide delivery of product samples to customers.
- Event Organization: Coordinated trade shows, conferences, and other events to support national sales activities.
- Market Research: Researched and provided management with insights on customer needs and competitor activities through detailed reports.
- Staff Development: Mentored and promoted successful sales and account management staff into leadership positions, contributing to company growth.
- Territory Growth: Achieved a 30% growth in assigned territory within the first year.
Education
Rio Hondo College
Whittier, CASkills
- Budgeting and Forecasting
- Performance Metrics Tracking
- Compliance and Auditing
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- EDI (Electronic Data Interchange)
- Customer Relationship Management
- Data Analytics
- KPI Reporting
- Market Research and Competitor Analysis
- Accounts Receivable/Payable/Invoicing
- Vendor Relations
- Resource and Expense Management
- Cross-Department Liaison
- Innovative Problem-Solving
- Adaptability in Dynamic Environment
Accomplishments
Employee of the Month Raymond West
Forensic Science Academy
Timeline
Financial Officer
Raymond West
02.2024 - Current
Project Manager/Program Manager
Raymond West
12.2021 - 01.2024
Project Coordinator Supervisor
Raymond West
02.2016 - 12.2021
Sales Coordinator
UMA Enterprises Inc.
03.2007 - 09.2014
Rio Hondo College
Similar Profiles
Nathaniel MarinNathaniel Marin
Field Service Technician at Raymond WestField Service Technician at Raymond West
Jim ZimmermanJim Zimmerman
Forklift Technician at Raymond WestForklift Technician at Raymond West
Michelle SteffinMichelle Steffin
Systems Administrative Coordinator at RAYMOND WESTSystems Administrative Coordinator at RAYMOND WEST