Robert Matthews
Brooklyn
Summary
Accomplished and results-oriented professional with over nine years of comprehensive experience in the warehouse and logistics industry, specializing in supervisory and management roles. Demonstrates exceptional abilities in critical thinking, problem-solving, and mathematical calculations. Proven track record in enhancing operational efficiency, boosting productivity, and upholding the highest quality standards. Committed to superior customer service and fostering a safe work environment.
Overview
12
12
years of professional experience
Work History
Supervisor
System One/Parsons
03.2021 - 05.2022
- Streamlined operational processes and realigned team resources to enhance adaptability and efficiency in response to evolving business demands
- Managed end-to-end receiving operations, ensuring seamless distribution of goods across multiple locations, significantly reducing logistical delays
- Directed and developed a team of 4 in mastering audits and inventory control, dramatically increasing operational efficiency and accuracy
- Pioneered the development of new documentation and reporting protocols that improved transparency and accountability across the department.
Outbound Operations Supervisor
UncommonGoods
09.2020 - 01.2021
- Led strategic improvements in work processes that boosted productivity by 30% and enhanced operational efficiency across shipping departments
- Coached and supervised over 20 associates in outbound logistics, setting performance benchmarks that elevated customer satisfaction ratings during peak seasonal demand.
Production Lead
Belle Bar Organics
10.2019 - 04.2020
- Oversaw and optimized production line operations, achieving a record-high in maintaining quality standards and adherence to production schedules
- Engineered a streamlined workflow for material supply and finished goods that enhanced supply chain efficiencies and ensured on-time delivery of orders.
Shift Supervisor
Cleanly
09.2018 - 08.2019
- Championed warehouse operations, leading initiatives in receiving, auditing, and reporting that bolstered service levels and operational compliance
- Developed and managed efficient work schedules and task distributions, promoting productivity and harmony among shift workers, reducing turnover by 15%
- Played a key role in supervising daily operations to ensure consistent productivity and high-quality customer service, achieving a 95% customer satisfaction rate.
Navigator
The JunkLuggers of NY
05.2017 - 08.2018
- Enhanced customer engagement through direct negotiations and personalized service offerings, boosting customer trust and loyalty
- Led sustainability initiatives by directing recycling and donation operations, significantly contributing to environmental conservation and community welfare.
Shift Lead
ShipBob
01.2016 - 04.2017
- Spearheaded team performance improvements through targeted coaching and effective task management, resulting in an increase in operational productivity
- Ensured rigorous inventory accuracy and system updates, resolving discrepancies that maintained a 99% accuracy rate in stock management.
Lab Technician
Reliable Optics
04.2010 - 11.2015
- Conducted precise quality control inspections and managed critical lens inventory, supporting a high standard of product quality and availability
- Implemented inventory tracking enhancements that reduced operational costs by optimizing resource utilization and reducing waste.
Education
Associate of Science - Computer Science
Borough of Manhattan Community College, The City University of New York
New York, NY06.2023
American Board of Optometry
New York, NY5.2010
High School Diploma -
Louis D. Brandeis High School
New York, NY06.2002
Skills
- Advanced critical thinking and problem-solving abilities
- Proficient in inventory management software and systems
- Proficient with
- MS Office Suite and Google Suite
- Strong mathematical acumen
- Effective conflict resolution techniques
- Excellent verbal and written communication skills
- Skilled in equipment troubleshooting and maintenance
- Comprehensive computer literacy
- Forklift Certification
- Experienced with electric pallet jacks, hand-trucks, and Hi-Lo operations
- Detail-oriented with a focus on efficiency and quality
- Training and mentoring
- Goal-Oriented
Timeline
Supervisor
System One/Parsons
03.2021 - 05.2022
Outbound Operations Supervisor
UncommonGoods
09.2020 - 01.2021
Production Lead
Belle Bar Organics
10.2019 - 04.2020
Shift Supervisor
Cleanly
09.2018 - 08.2019
Navigator
The JunkLuggers of NY
05.2017 - 08.2018
Shift Lead
ShipBob
01.2016 - 04.2017
Lab Technician
Reliable Optics
04.2010 - 11.2015
Associate of Science - Computer Science
Borough of Manhattan Community College, The City University of New York
American Board of Optometry
High School Diploma -
Louis D. Brandeis High School
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