Gary Chase
North Haverhill,NH
Summary
Targeted roles that promote skill utilization and personal development, fostering a mutually advantageous relationship with the organization.
Overview
25
25
years of professional experience
Work History
Supervisor MSA
Department of Veterans Affairs, VT
2022.12 - Current
- Assigning and evaluating the work of subordinate staff.
- Resolving complex problems to ensure patient services are met.
- Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- Identifying educational or training needs.
- Making final decisions on selections.
- Evaluating performance and taking administrative action when necessary.
- Responsibility for planning and directing the MSA’s activities.
- Responsible for extracting and analyzing data in order to provide reports.
- Plans and organize work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
- Responsible for maintaining the confidentiality of information obtained to carry out required duties.
- Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
- Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.
Executive Assistant
North Country Home Health & Hospice Agency, NH
2019.03 - 2022.01
- Scheduling for CEO, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics.
- Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to senior executives.
- Manage, coordinate, and arrange senior executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination.
- Perform administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contact database.
- Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business.
- Organize team communications and plan events, both internally and offsite.
- Served as the President’s administrative Liaison to the agency’s board of directors.
- Developed, and implemented departmental office systems and procedures.
- Serves as principal contact and source of information for customers of the department, including faculty, staff, and external customers.
- Purchasing office supplies including evaluating vendors, negotiating contracts, and preparing reports.
Office Manager
Dartmouth College, Lebanon, NH
2011.05 - 2019.06
- Manage and coordinate all administrative functions of the office.
- Develop and implement office systems and administrative policies and procedures.
- Provide administrative support for the director of the Advancement including processing payroll, answering telephone calls, scheduling meetings, coordinating travel, and developing and maintaining an efficient filing system.
- Monitor and approve expenditures and work closely with the Administrative Finance Center on budget reconciliation.
- Developed a complex inventory system to control hardware inventory and software inventory to be compliant with licenses and contracts.
- Evaluate and summarize data to create special reports and analyses.
- Serve as a primary point of contact for the department, requiring in-depth knowledge of department policies and procedures.
Workers Compensation Coordinator
Dartmouth Medical Center, Lebanon, NH
2001.10 - 2011.05
- Served as Central Contact for a four hundred bed acute tertiary hospital for "injured works", staff, employers, and external nurse case managers.
- Carried out research and analyzed issues.
- Successfully oversaw the development of systems for staff to utilize the collection of data to meet state laws and regulations.
- Deep knowledge of implementation of new health care delivery systems.
- Executed analytical studies and scrutinized background information.
- Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of aggressive company marketing strategy.
- Imparted advice and consultation.
- Coordinated with States, and central and regional entities.
- Directed all functions and project support efforts, conducted in-depth business development research, and compiled results for review by the proposal team.
- Managed program assignments and formulated written products.
- Generated 2.0 million dollars in the first year and 2.5 million dollars in the second year, far exceeding expectations.
- Maintained Program website in collaboration with information systems, public affairs, and others.
- Outlined recommendations for change.
- Reviewed Agency policies and data development practices.
- Monitoring budgets and preparing reports.
Education
Certification - X-Ray
Boston College
MA2018-01
High School - undefined
Spaulding High School
VT1991-01
Skills
Applied critical thinking to evaluate situations and determine optimal solutions
- Training and mentoring
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Team building
- Processes and procedures
Focused on delivering results and meeting established goals
Directed staff management initiatives to foster a collaborative work environment
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Ensured accuracy and precision in documentation and reporting to uphold quality standards
Led initiatives to enhance employee motivation and engagement across departments Developed strategies to foster a culture of recognition and appreciation among team members Championed programs that aligned employee goals with organizational objectives to drive performance
Facilitated informed decision-making to drive project success and align with organizational goals
Applied strategic thinking to identify and address complex issues, enhancing operational efficiency
Facilitated strategic planning sessions to define long-term objectives and priorities
Implemented training programs aimed at fostering professional growth and improving employee capabilities
Implemented disciplinary measures to ensure compliance with company policies and maintain team cohesion
Utilized analytical thinking to assess data trends and inform strategic decision-making
Designed and implemented team building initiatives to strengthen interpersonal relationships and improve team dynamics
Oversaw the creation and refinement of processes and procedures to optimize workflow and improve operational effectiveness Championed best practices to ensure adherence to organizational standards Collaborated with stakeholders to align procedures with strategic objectives
Directed operations management initiatives to optimize resource allocation and improve workflow
Implemented strategies for continuous process improvement to optimize workflow and reduce bottlenecks
Conducted regular assessments of processes to enhance efficiency and effectiveness
Led project teams through all phases of development to achieve timely and cost-effective results Oversaw resource allocation and task assignments to optimize project delivery Fostered collaboration across departments to enhance project outcomes
Developed strategic partnerships to support organizational objectives and foster teamwork
Implemented and monitored policy enforcement strategies to maintain operational integrity and mitigate risks
Developed detailed project plans to facilitate resource allocation and risk management throughout project lifecycle
Implemented effective priority management strategies to optimize task completion
Mediated disputes among team members to foster a positive work environment
Established clear expectations to support project goals and improve team accountability
Led negotiation initiatives to align stakeholder interests and achieve consensus Oversaw collaborative efforts to enhance communication and understanding during negotiations Championed strategies that fostered positive outcomes in complex discussions
Utilized advanced software skills to streamline project workflows
Managed administrative processes to support organizational objectives and streamline workflows
Cultivated strategic partnerships and identified new business opportunities to enhance revenue streams
Led initiatives to optimize data analytics processes, improving efficiency and accuracy Oversaw project timelines and deliverables to align with organizational goals Mentored junior analysts in best practices for data interpretation and reporting
Administered contract management activities to support organizational objectives and maintain vendor relationships
Championed effective communication strategies to enhance team collaboration and project outcomes Led initiatives to improve written documentation standards across departments Fostered an environment of open dialogue to address stakeholder concerns promptly
Provided coaching and mentoring to enhance team performance and professional growth
Formulated comprehensive policies and procedures to ensure compliance and streamline processes
Oversaw documentation processes to enhance clarity and accessibility Led reporting initiatives to provide stakeholders with timely updates Championed best practices in record-keeping to improve project transparency
Led initiatives to optimize workflow processes across departments Oversaw project timelines and resource allocation to enhance productivity Championed best practices in workflow management to drive team performance
Designed and implemented training programs aimed at fostering employee growth and career advancement
Developed and executed risk management protocols to ensure operational continuity
Implemented performance management strategies to align employee goals with organizational objectives
Led collaborative initiatives across departments to enhance project outcomes and team synergy Championed a culture of teamwork by mentoring peers and facilitating knowledge sharing Drove successful project completions by aligning team objectives with organizational goals
Facilitated effective problem-solving sessions to enhance team collaboration and decision-making
Executed various responsibilities concurrently to support operational efficiency
Implemented effective time management strategies to streamline workflow and meet deadlines
Utilized comprehensive computer skills to support project execution and team collaboration
Utilized strong communication abilities to enhance team interactions and project outcomes
Led teams through dynamic project landscapes to achieve strategic goals Fostered a culture of flexibility by encouraging innovative problem-solving among team members Championed initiatives that enhanced team responsiveness to evolving client needs
Implemented communication protocols to ensure clarity and understanding among stakeholders
Utilized strong organizational skills to enhance team efficiency and productivity
Implemented solutions to address and resolve issues, ensuring seamless workflow
Managed customer interactions to ensure effective communication and support
Managed the integration of MS Office applications to streamline departmental workflows Led initiatives to enhance productivity through advanced Excel functions Oversaw the development of comprehensive reports using Word and PowerPoint
Enhanced team collaboration by employing active listening to understand diverse perspectives
Fostered a culture of professionalism to enhance team collaboration and client relations
Leveraged interpersonal skills to enhance team dynamics and support project objectives
Maintained high standards of reliability to support operational efficiency and customer satisfaction
Harnessed intrinsic motivation to achieve goals and enhance productivity
Employed adaptive strategies to effectively navigate diverse challenges and situations
Implemented systematic task prioritization to support project deadlines
Developed written communication strategies to enhance stakeholder engagement
Conducted in-depth data analysis to inform strategic decision-making processes
Cultivated strong interpersonal communication skills to foster positive relationships among colleagues
Utilized problem-solving aptitude to identify challenges and implement effective solutions in various scenarios
Maintained a professional demeanor to foster positive workplace relationships
Promoted synergy among team members to achieve shared objectives
Implemented effective time management strategies to ensure timely project completion
Applied analytical skills to enhance operational efficiency and drive informed decision-making
Implemented strategies for continuous improvement to enhance efficiency and effectiveness
Developed and implemented goal-setting frameworks to enhance team performance and accountability
Utilized critical thinking to develop effective solutions for operational challenges
Cultivated a positive attitude to enhance team morale and productivity
Fostered a cooperative environment to enhance team productivity and morale
Fostered a respectful and polite environment to enhance team collaboration and client relations
Facilitated team leadership initiatives to drive project success and achieve organizational goals
Oversaw project timelines and resource allocation to optimize team performance Championed strategic planning initiatives to align project goals with organizational objectives Fostered a collaborative environment to enhance productivity and meet deadlines
Facilitated effective scheduling and coordination to enhance operational efficiency
Directed efforts to enhance operational processes and improve overall efficiency
Developed and implemented customer relationship management initiatives to foster loyalty and satisfaction
Oversaw recruitment processes to build a skilled workforce Developed training programs to elevate employee competencies Fostered a collaborative environment to enhance team productivity
Oversaw employee training programs to enhance workforce capabilities Developed training materials and resources to support continuous learning initiatives Collaborated with department heads to align training objectives with organizational goals
Oversaw recruitment initiatives to attract top talent and streamline hiring processes Collaborated with hiring teams to identify candidate requirements and enhance selection criteria Managed onboarding programs to ensure smooth integration of new hires into the organization
Led training programs to foster employee growth and skill enhancement Oversaw development projects to align with organizational goals and improve workforce capabilities Coordinated with stakeholders to ensure effective training delivery and engagement
Implemented strategies for team development to foster a culture of continuous improvement
Applied critical thinking to evaluate situations and determine optimal solutions
Timeline
Supervisor MSA
Department of Veterans Affairs, VT
2022.12 - Current
Executive Assistant
North Country Home Health & Hospice Agency, NH
2019.03 - 2022.01
Office Manager
Dartmouth College, Lebanon, NH
2011.05 - 2019.06
Workers Compensation Coordinator
Dartmouth Medical Center, Lebanon, NH
2001.10 - 2011.05
Certification - X-Ray
Boston College
High School - undefined
Spaulding High School