Phillip Rizzo
CHICAGO,IL
Summary
Utilized comprehensive knowledge of FAA regulations and in-flight recruiting to enhance safety protocols and passenger satisfaction.
Overview
13
13
years of professional experience
Work History
Wine Tasting Attendant/ On Job Trainer
Cooper’s Hawk Winery
11.2025 - Current
- Wine Tasting & Education: Guide guests through wine tastings, explaining flavor profiles, wine regions, and the story of Cooper's Hawk.
- Wine Club Promotion: Actively sell and educate guests on the perks of joining the Cooper's Hawk Wine Club.
- Retail Sales: Sell wine and exclusive merchandise, processing payments accurately.
- Guest Hospitality: Greet guests, answer questions, and build lasting relationships to encourage repeat visits.
- Station Maintenance: Restock wine and retail items, maintain cleanliness, and prepare the tasting area before/during shifts.
- Support Operations: Assist with Carryout/Curbside orders, answer phone calls, and support team members.
Bartender/Server
Olive Garden Restaurant
01.2025 - 01.2026
- Crafted and served a diverse selection of beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory levels, facilitating timely ordering and restocking of supplies.
- Trained new bartenders on cocktail preparation techniques and customer service protocols.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant Store Manager
Spirit Halloween Super Store
07.2024 - 11.2024
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance performance.
- Implemented inventory management systems to maintain optimal stock levels and reduce discrepancies.
- Developed promotional displays to boost seasonal sales and attract customer interest.
- Oversaw cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
- Coordinated schedules for staff, optimizing coverage during peak hours to enhance customer service experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Flight Attendant
SOUTHWEST AIRLINES
03.2018 - 06.2024
- Instructed passengers on all safety and emergency procedures and answered any questions.
- Enforced safety and security measures and protected sensitive zones by Following all Federal Aviation Regulations.
- Monitored compliance with size limitation guidelines for the carry-on baggage program.
- Completed all mandatory education and training classes.
- Provide First Aid/CPR for passengers During a medical emergency while In Flight.
Licensed EMT-B
SUPERIOR AMBULANCE SERVICE
07.2013 - 01.2018
- Provided life support services during medical emergencies on scene and en route to the hospital.
- Maintained a state of readiness and alertness for all assignments.
- Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action.
- Initiated plans of care based on patient assessments.
- Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.
Education
EMT-B DIPLOMA - LICENSE
ACMC Ems Academy
06.2013
MEDICAL ASSISTANT DIPLOMA - undefined
EVEREST College
08.2008
Skills
Applied critical thinking to evaluate situations and determine optimal solutions
Structured and coordinated activities to support seamless operations
Utilized multitasking skills to enhance operational efficiency
Utilized advanced communication skills to enhance team interactions and project outcomes
Oversaw training initiatives to enhance staff capabilities and performance Developed comprehensive training programs aligned with organizational goals Mentored team leaders to foster a culture of continuous learning
Developed and enforced safety measures to protect personnel and equipment
Secured and updated valid US passport to ensure readiness for global assignments and travel opportunities
Contributed to team success by fostering a cooperative and supportive work environment
Employed adaptability to effectively navigate diverse challenges and tasks
Performed safety checks to maintain operational safety and prevent potential hazards
Timeline
Wine Tasting Attendant/ On Job Trainer
Cooper’s Hawk Winery
11.2025 - Current
Bartender/Server
Olive Garden Restaurant
01.2025 - 01.2026
Assistant Store Manager
Spirit Halloween Super Store
07.2024 - 11.2024
Flight Attendant
SOUTHWEST AIRLINES
03.2018 - 06.2024
Licensed EMT-B
SUPERIOR AMBULANCE SERVICE
07.2013 - 01.2018
EMT-B DIPLOMA - LICENSE
ACMC Ems Academy
MEDICAL ASSISTANT DIPLOMA - undefined
EVEREST College