Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Copeland

Chicago,IL

Summary

Motivated Customer Service Representative with over 6 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
Chicago, IL
08.2021 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Call Center Agent

Ez Links
Chicago, IL
02.2021 - 06.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Set up appointments with interested customers according to schedule availability.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Resolved complaints to satisfy customers and encourage future transactions.

Barista Shift Lead

Starbucks
Chicago, IL
09.2017 - 02.2021
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Performed cash, card and check transactions to complete customer purchases.

Mod Team Associate

Walmart
Chicago, IL
03.2016 - 08.2017
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Hyde Park High School
Chicago, IL
06.2015

Skills

  • DOT Compliance
  • Delivery and Shipment Records
  • Heavy Lifting
  • Customer Service
  • Customer Communication
  • Microsoft Access
  • Computer Software
  • American Sign Language Proficient

Timeline

Delivery Driver

Amazon
08.2021 - Current

Call Center Agent

Ez Links
02.2021 - 06.2022

Barista Shift Lead

Starbucks
09.2017 - 02.2021

Mod Team Associate

Walmart
03.2016 - 08.2017

High School Diploma -

Hyde Park High School

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Nikki Copeland