Tina Smith
Goldsboro,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Work From Home Agent position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Wayne County ABC Store
Goldsboro, NC
11.2019 - 11.2021
- Responsible for daily opening of store
- Generated customer interest in the services or products offered by the company
- Provided personalized customer service by responding to the needs of the customers
- Ensured feedback from the customer to further improve the customer services
- Managed and update customer databases with the status of each customer
- Provided customers with brochures and information packages on products or services
- Built customer loyalty by follow-up of customer calls
- Provided knowledgeable answers to questions about product, pricing and availability.
Customer Service Associate
Garden State Discount Liquors
Perth Amboy, NJ
05.2017 - 04.2019
- Drove sales and add-on purchases by promoting specific item options to customers
- Learned roles of other departments to provide coverage and keep store operational
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Provided personalized customer service by responding to the needs of the customers
- Built customer loyalty by follow-up of customer calls
- Provided knowledgeable answers to questions about product, pricing and availability.
Key Holder/Sales Associate
Helzberg Diamonds, Township of
Woodbridge, NJ
06.2005 - 01.2016
- Enhanced organization reputation by accepting ownership for accomplishing new and custom requests for high end web orders
- Prepared reports by collecting, analyzing and summarizing information.
Education
High School Diploma -
Perth Amboy High School
Skills
- Microsoft Office
- Typing(35 wpm)
- Upbeat and Positive Personality
- Efficient
- Self-Motivated
- Self-Starter
- Customer Service
- Critical Thinking
- Cash Management
- Dependable
- Organizational Skills
- Multi-Tasking
- Independant
- Problem Solving
- Communication Skills
- ASSESSMENTS
- Customer Focus & Orientation — Highly Proficient June 2022
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Sales Skills: Influence & Negotiation — Proficient June 2022
- Using influence and negotiation techniques to engage with and persuade customers
- Full results: Proficient
- Written Communication — Familiar June 2022
- Measures a candidate's ability to convey written information using proper grammar rules
- Organizational Skills — Highly Proficient Aug 2021
- Measures a candidate's ability to arrange and manage files or records using a set of rules
- Order and Refund Processing
- Efficient and Detail-Oriented
Additional Information
- Promoted sales by demonstrating merchandise, products as well as services to customers. Adhered to the execution of established safety, security, quality and store operations policies, procedures, and practices. Ensured the proper execution of all assigned store level marketing programs.
Timeline
Customer Service Associate
Wayne County ABC Store
11.2019 - 11.2021
Customer Service Associate
Garden State Discount Liquors
05.2017 - 04.2019
Key Holder/Sales Associate
Helzberg Diamonds, Township of
06.2005 - 01.2016
High School Diploma -
Perth Amboy High School