Riyon Fenn
North Brunswick
Summary
Experienced Customer Service Associate adept at managing transactions and providing exceptional customer support. Demonstrated expertise in training new team members on best practices and operational procedures to ensure consistent service quality. Proficient in utilizing point-of-sale systems and Microsoft Office tools to enhance efficiency and maintain effective store operations.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
FedEx Office
South Plainfield
11.2025 - 01.2026
- Assisted customers with inquiries about services and products.
- Processed orders and managed transactions efficiently at the register.
- Provided guidance on printing, copying, and shipping services available.
- Maintained cleanliness and organization of workstations and retail space.
- Collaborated with team members to ensure timely service delivery.
- Utilized point-of-sale systems for accurate transaction processing.
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Recommended solutions based on customer needs and preferences.
- Assisted customers with returns, exchanges, and refunds.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Delivered attentive service to new and long-standing customers by addressing concerns and providing tailored solutions.
- Trained new hires on products and services, enhancing team knowledge and consistency in service delivery.
Associate
Quick Chek
04.2024 - 12.2024
- Provided exceptional customer service by assisting customers with inquiries and purchases.
- Operated cash register accurately, processing transactions efficiently and ensuring correct change.
- Improved store organization by cleaning, back-stocking products, and maintaining shelf displays.
- Coordinated with team members to complete daily tasks and promotions efficiently.
- Trained new employees on operational procedures and customer service standards effectively.
- Implemented safety protocols to maintain a safe shopping environment for customers and staff.
- Worked in the Beverage department and was able to gain time management skills by preparing drinks in a timely manner.
Sales Associate
Wawa
06.2022 - 06.2023
- Worked in the beverage department and adjusted orders based on customer preferences.
- Prepared snacks using an oven, applying problem-solving skills to improve efficiency and quality.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions efficiently, and managed financial exchanges.
- Stocked shelves and replenished inventory to optimize product availability for customers.
- Collaborated with team members to meet daily sales goals, fostering a supportive work environment.
- Implemented promotional displays to increase customer engagement and drive sales initiatives.
- Trained new associates on operational procedures and customer service standards for consistency.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Ensured merchandise was properly priced to enhance customer shopping experience.
- Facilitated product location for customers by checking availability in store system.
- Clarified customer inquiries about sizes, accessories, and how to care for merchandise.
Education
Bachelor of Science - Accounting
Virginia State University
Petersburg, VA05-2027
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06-2023
Skills
- Customer service
- Customer support services
- Customer Care
- Customer interactions
- Client engagement
- Complaint resolution
- Issue resolution
- Complaint management
- Transaction Processing
- POS operations
- Refunds processing
- Return Processing
- Inventory management
- Inventory Support
- Service Enhancement
- Data entry
- Microsoft Office proficiency
- Microsoft Office
- Microsoft Office expertise
- Microsoft Excel
- Communication
- Oral communication
- Communication skills
- Collaboration in fast-paced
- Team collaboration
- Team Support
- Cross-team collaboration
- Adaptability:
- Flexible schedule
- Problem-Solving:
- Complex Problem-solving
- Decision-making
- Attention to detail
- Work Planning and Prioritization
- Time management
- Negotiation
- Safety Awareness
- Regulatory compliance
- CRM management
- CRM software
- Escalation management
- Software troubleshooting
- Quality assurance
- Open source engagement
- Continuous Learning:
- Project management basics
- Relationship building
- Courteous and professional
- Data Analysis
- Problem solving
- Service Enhancement
- Problem solving
- Inventory Support
- CRM software
- Compliance Awareness
- Escalation management
- Cross-team collaboration
Extracurricular Activities
Black Cultural Alliance President September 2023 Avid Member 2019-2023 Talent Show Coordinator Accounting Associates Club August 2024-Present
RELEVANT COURSES
- Legal Ethics and Digital Environment
- Professional Enhancement
- Financial Economics
- Information Systems and Technology
- Business Communications
- Business Statistics
- Personal Finance Management
- Computer Networks 1
- Intermediate Accounting
- Accounting Information & Systems
- Business Analytics
- Cost Accounting
- Principals Of Marketing
- Principals Of Finance
Timeline
Customer Service Associate
FedEx Office
11.2025 - 01.2026
Associate
Quick Chek
04.2024 - 12.2024
Sales Associate
Wawa
06.2022 - 06.2023
Bachelor of Science - Accounting
Virginia State University
High School Diploma -
North Brunswick Township High School