Jackson Hiduke
New York
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Bartender
The Revere Room, Rosewood Miramar Beach
02.2024 - 12.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Cafe Manager
Field And Fort
09.2020 - 05.2023
- Organized and led a team of 10 to 15 employees in all day to day tasks
- Trained 20+ employees in Square POS, food handling, customer service, and barista roles
- Updated and maintained online ordering system and website
- Conducted interviews and made recommendations on workforce personnel
- Assisted the kitchen in preparation duties
Server Team Lead
Galaxy Cafe
01.2018 - 06.2019
- Took orders utilizing Revel POS
- Prepared and served wine and mixed drinks for customers
- Quickly developed relationships with customers, and maintained positivity while servicing up to 10 tables during rushes
- Led training and orientation for new server staff
Education
Bachelor of Arts - Economics
University of California, Santa Barbara
12.2023
Skills
- Customer Service
- Cafe Operations Management
- Square POS
- SkyTab POS
- Revel POS
- Experience with high-status clientele
- Barista skills
- Active Directory management
- Staff management
Certification
- Food Handlers
- Responsible Beverage Service
Timeline
Lead Bartender
The Revere Room, Rosewood Miramar Beach
02.2024 - 12.2024
Cafe Manager
Field And Fort
09.2020 - 05.2023
Server Team Lead
Galaxy Cafe
01.2018 - 06.2019
Bachelor of Arts - Economics
University of California, Santa Barbara
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