Thomas Kinne
Dunedin,USA
Summary
Quality Assurance professional with 5 years of experience in software testing, user story validation, and customer support. Skilled in translating customer feedback into actionable improvements, enhancing feature usability, and collaborating with development teams. Excited to bring a quality-driven, customer-focused approach to Product Management, ensuring products deliver real value and meet user expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Jackrabbit Technologies
11.2022 - Current
- Enhanced user experience by incorporating customer feedback, reducing reported usability issues by 15%.
- Conducted industry research on competitors’ product features, contributing insights that shaped 2 new product updates.
- Facilitated cross-team communication, coordinating 3+ departments to ensure on-time completion of pre-release tasks, achieving a 100% on-schedule release rate.
- Drafted feature specifications and user stories aligned with data insights, contributing to a 30% increase in user engagement for new features.
Quality Assurance Analyst
Velocity Z
10.2021 - 11.2022
- Evaluated and validated integration points to ensure seamless user experience, providing feedback to the development team that improved integration usability by 20%.
- Conducted in-depth analysis of customer workflows, identifying 3 high-impact areas for feature improvement, which informed roadmap prioritization and boosted customer adoption.
- Performed competitive analysis to identify feature gaps in our product, providing recommendations for enhancements that positioned the product more favorably in the market
Education
B.A.S. - Technology Development and Management - Cybersecurity -
St.Petersburg College
05.2019
Skills
- Product Roadmap Development
- User Story Writing & Requirements Gathering
- Agile and Scrum Methodologies
- Cross-Functional Collaboration
- Market Research & Competitive Analysis
- API Knowledge
- Project Management Tools
- Wireframing & Prototyping
- Data Analysis & Interpretation
Certification
- Certified Scrum Product Owner
- Scrum Master
- Microsoft Azure Fundamentals
Timeline
Quality Assurance Analyst
Jackrabbit Technologies
11.2022 - Current
Quality Assurance Analyst
Velocity Z
10.2021 - 11.2022
B.A.S. - Technology Development and Management - Cybersecurity -
St.Petersburg College
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