Luke Ketchersid
Lehigh Acres
Summary
Dynamic and reliable, with a proven track record at Il Primo Pizza & Wings, where I excelled in delivering top-notch customer service and mastered food safety protocols. Skilled in interpersonal communication and cash handling, I significantly contributed to creating memorable customer experiences and fostering team productivity.
Overview
1
1
year of professional experience
Work History
Front Counter Crew Member
Il Primo Pizza & Wings
09.2023 - Current
- Determined clients' needs and helped fulfilling requirements to the best ability.
- Provided callers with product and customer service information to create brand loyalty.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Committed to delivering exceptional customer service by actively listening, resolving issues efficiently, and ensuring a positive experience for every customer
Education
Associate of Science - Aerospace Engineering
Florida SouthWestern State College
Fort Myers, FL05-2025
Skills
- Excellent Customer Service Experience
- Food safety
- Cash handling expertise
- Stress tolerance
- Menu design
- Home repair experience
- Upselling strategies
- Reliability
- Task prioritization
- Teamwork
- Relationship building
- Interpersonal communication
Timeline
Front Counter Crew Member
Il Primo Pizza & Wings
09.2023 - Current
Associate of Science - Aerospace Engineering
Florida SouthWestern State College
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