Summary
Overview
Work History
Education
Skills
Timeline
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Graciela Sanchez

Graciela Sanchez

Williston,VT

Summary

Dynamic and results-driven professional with a proven track record at Rumontos Pizza, excelling in customer service and complaint resolution. Demonstrated expertise in cash handling and time management, consistently enhancing customer satisfaction through effective communication and efficient service. Committed to maintaining cleanliness and organization, fostering a welcoming environment for all patrons.

Professional with significant experience in customer service and food handling, ready to excel as team member in fast-paced environment. Known for strong collaboration skills, flexibility with changing needs, and reliability. Adept at maintaining high standards and focusing on results, with strong communication and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Front Counter Crew Member

Rumontos Pizza
12.2024 - Current
  • Made salads & hot and cold subs in an efficient & effective manner
  • Provided exceptional customer service by efficiently taking orders and addressing inquiries.
  • Operated point-of-sale system to process transactions accurately and promptly.
  • Maintained cleanliness and organization of front counter area to enhance customer experience.
  • Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
  • Adapted quickly to high-volume settings, maintaining composure during peak hours.
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Handled customer complaints professionally, working towards resolutions that benefited both the business and the individual involved.

Business Owner

Vertex Kitchen
05.2023 - Current
  • Ran farmers market stand & made and sold salads
  • Created and made the whole idea & product
  • Developed business strategies to enhance customer engagement and retention.
  • Managed daily operations, ensuring efficient workflow and service delivery.
  • Conducted market research to identify trends and opportunities for growth.
  • Established and maintained strong supplier relationships to optimize inventory management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.

Cashier

Healthy Living Market and Cafe
05.2024 - 11.2024
  • Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience.
  • Assisted in inventory management by restocking shelves and organizing products effectively.
  • Provided exceptional customer service, resolving inquiries and complaints with professionalism.
  • Maintained cleanliness and organization of checkout areas to enhance customer satisfaction.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Champlain Vally Union High School
Hinesburg, VT

Skills

  • Cleanliness and hygiene
  • Complaint handling
  • Efficient work ethic
  • Patience and empathy
  • Cash handling expertise
  • Stress tolerance
  • Upselling strategies
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Reliability
  • Order taking
  • Cash register systems
  • Customer transactions
  • Professionalism
  • Schedule management

Timeline

Front Counter Crew Member

Rumontos Pizza
12.2024 - Current

Cashier

Healthy Living Market and Cafe
05.2024 - 11.2024

Business Owner

Vertex Kitchen
05.2023 - Current

Champlain Vally Union High School

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Graciela Sanchez