Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dwayne Sykes

Buffalo,NY

Summary

Detail-oriented professional with experience in customer service and team collaboration. Known for adaptability and leadership potential, consistently improving service speed and training new crew members to contribute to a high-performing team.

Overview

4
4
years of professional experience

Work History

Front Counter Crew Member

Tim Hortons
Getzville, NY
07.2024 - Current
  • Provided exceptional customer service by accurately processing orders and addressing inquiries.
  • Operated cash register efficiently, ensuring accurate and timely transactions.
  • Maintained cleanliness and organization of front counter area to enhance customer experience.
  • Collaborated with team members to streamline workflow during peak hours, improving service speed.
  • Assisted in training new crew members on operational procedures and customer interaction techniques.

Basketball Camp Coach

Cheektowaga School District
Cheektowaga, NY
05.2022 - 06.2024
  • Designed and implemented engaging basketball drills to enhance skill development.
  • Coordinated daily practice schedules, ensuring optimal use of facilities and equipment.
  • Mentored young athletes, fostering teamwork and sportsmanship on and off the court.
  • Evaluated player performance, providing constructive feedback for improvement.
  • Developed strategies for effective game play based on player strengths and weaknesses.
  • Communicated effectively with parents regarding player progress and camp updates.

Education

Bachelor of Science - Cybersecurity

Morgan State University
Baltimore, MD
05-2029

Skills

  • Cleanliness and hygiene
  • Complaint handling
  • Efficient work ethic
  • Patience and empathy
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management

Accomplishments

National Honor Society

Timeline

Front Counter Crew Member

Tim Hortons
07.2024 - Current

Basketball Camp Coach

Cheektowaga School District
05.2022 - 06.2024

Bachelor of Science - Cybersecurity

Morgan State University