Bianca Spano
Versatile
Jenks,OK
Summary
From Sales Associate to Event Coordinator, and some administrative work in between. Im a woman who can literally do it all. I think of myself as a creative independent business woman. Doing design work in retail and event planning; and back in the office tackling spreadsheets and invoices.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
ESDC Enginnering
Tulsa, OK
11.2021 - Current
- Managed Access databases converting complex data into easy-to-interpret data.
- Coordinated bookkeeping activities in Peachtree.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using Peachtree to facilitate on-time payment.
- Created detailed expense reports and requests for capital expenditures.
Sales Associate
William Sonoma
Tulsa, OK
10.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Personal Assistant
Bailey Wolff
Tulsa , OK
09.2021 - Current
- Transported children to and from school, activities and appointments.
- Sourced and ordered office equipment and supplies.
- Coordinated and planned vacations for family.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Kept detailed track of household and maintenance inventory and schedules.
Private Nanny
Nanny Services
08.2018 - Current
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Taught children everyday skills and language.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Organized different types of activities to enhance physical and intellectual development.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Drove children to dance, cheer and sports practices.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Sales Lead
White House Black Market
Las Vegas, NV
06.2018 - 02.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Rotated stock according to dates and protocols.
- Submitted reports to senior management to aid in business decision-making and planning.
- Completed store opening and closing procedures.
- Broke down boxes and disposed of trash.
- Tracked and prioritized work orders to meet daily production requirements
- Directed customers to correct store locations.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Counted out cash drawers and balanced totals.
- Monitored security areas during busy periods.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Provided sales feedback to management to address concerns in sales reports.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
Event Coordinator
Rock The Tea LLC
Las Vegas, NV
06.2018 - 02.2020
- Performed event coordination for larger parties and gatherings.
- Selected and ordered décor and event materials.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Coordinated schedules and timelines for events.
Supervisor
ISLAND NATION LLC
Tulsa , OK
06.2014 - 08.2017
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
No Degree - Political Science
University of Nevada Las Vegas
Las Vegas, NV 08.2019 - 05.2021
No Degree - Political Science
College of Southern Nevada
Las Vegas, NV 08.2018 - 08.2019
No Degree - Political Science
Tulsa Community College
Tulsa, OK 08.2017 - 05.2018
Skills
Event sales
Timeline
Administrative Assistant
ESDC Enginnering
11.2021 - Current
Sales Associate
William Sonoma
10.2021 - Current
Personal Assistant
Bailey Wolff
09.2021 - Current
No Degree - Political Science
University of Nevada Las Vegas
08.2019 - 05.2021
Private Nanny
Nanny Services
08.2018 - Current
No Degree - Political Science
College of Southern Nevada
08.2018 - 08.2019
Sales Lead
White House Black Market
06.2018 - 02.2021
Event Coordinator
Rock The Tea LLC
06.2018 - 02.2020
No Degree - Political Science
Tulsa Community College
08.2017 - 05.2018
Supervisor
ISLAND NATION LLC
06.2014 - 08.2017
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