Bianca Spano
Versatile
Jenks,OK
Summary
From Sales Associate to Event Coordinator, and some administrative work in between. Im a woman who can literally do it all. I think of myself as a creative independent business woman. Doing design work in retail and event planning; and back in the office tackling spreadsheets and invoices.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
ESDC Enginnering
Tulsa, OK
11.2021 - Current
- Managed Access databases converting complex data into easy-to-interpret data.
- Coordinated bookkeeping activities in Peachtree.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using Peachtree to facilitate on-time payment.
- Created detailed expense reports and requests for capital expenditures.
Sales Associate
William Sonoma
Tulsa, OK
10.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Personal Assistant
Bailey Wolff
Tulsa , OK
09.2021 - Current
- Transported children to and from school, activities and appointments.
- Sourced and ordered office equipment and supplies.
- Coordinated and planned vacations for family.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Kept detailed track of household and maintenance inventory and schedules.
Private Nanny
Nanny Services
08.2018 - Current
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Taught children everyday skills and language.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Organized different types of activities to enhance physical and intellectual development.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Drove children to dance, cheer and sports practices.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Sales Lead
White House Black Market
Las Vegas, NV
06.2018 - 02.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Rotated stock according to dates and protocols.
- Submitted reports to senior management to aid in business decision-making and planning.
- Completed store opening and closing procedures.
- Broke down boxes and disposed of trash.
- Tracked and prioritized work orders to meet daily production requirements
- Directed customers to correct store locations.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Counted out cash drawers and balanced totals.
- Monitored security areas during busy periods.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Provided sales feedback to management to address concerns in sales reports.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
Event Coordinator
Rock The Tea LLC
Las Vegas, NV
06.2018 - 02.2020
- Performed event coordination for larger parties and gatherings.
- Selected and ordered décor and event materials.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Coordinated schedules and timelines for events.
Supervisor
ISLAND NATION LLC
Tulsa , OK
06.2014 - 08.2017
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
No Degree - Political Science
University of Nevada Las Vegas
Las Vegas, NV 08.2019 - 05.2021
No Degree - Political Science
College of Southern Nevada
Las Vegas, NV 08.2018 - 08.2019
No Degree - Political Science
Tulsa Community College
Tulsa, OK 08.2017 - 05.2018
Skills
Event sales
Meeting planning
Budget development
Business administration
Volunteer Management
Scheduling
File management
Venue selection
Client meetings
Time management
Staff Management
Project Management
Sales expertise
Marketing and advertising
Branding
Budgeting
Database Management
Budget Management
Team mentorship
Timeline
Administrative Assistant
ESDC Enginnering
11.2021 - Current
Sales Associate
William Sonoma
10.2021 - Current
Personal Assistant
Bailey Wolff
09.2021 - Current
No Degree - Political Science
University of Nevada Las Vegas
08.2019 - 05.2021
Private Nanny
Nanny Services
08.2018 - Current
No Degree - Political Science
College of Southern Nevada
08.2018 - 08.2019
Sales Lead
White House Black Market
06.2018 - 02.2021
Event Coordinator
Rock The Tea LLC
06.2018 - 02.2020
No Degree - Political Science
Tulsa Community College
08.2017 - 05.2018
Supervisor
ISLAND NATION LLC
06.2014 - 08.2017