Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keara Wilson

West Valley City,UT

Summary

Accomplished Telecommunications Officer with a proven track record at SL Valley Emergency Communications Center, enhancing operational efficiency by automating processes and significantly improving deployment success rates. Expert in dispatch software and stress tolerance, I excel in high-pressure environments, ensuring swift, coordinated emergency responses. Demonstrated ability to collaborate effectively with law enforcement and first responders, underlining a commitment to teamwork and attention to detail.

Dedicated 911 Dispatcher offering 14 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.

Telecommunications professional with strong expertise in managing and maintaining communication systems. Consistently delivers reliable service and ensures network integrity. Known for fostering team collaboration and adapting to dynamic work environments. Expertise includes network optimization and technical troubleshooting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Security Dispatch

University Of Utah Health
06.2023 - Current
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Studied building floor plans to give directions and provide accurate information.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Telecommunications Officer

Central Utah 911
11.2022 - 05.2023
  • Provided expert guidance for telecommunications projects from inception through completion, resulting in successful deployments that met timeframes and budgets.
  • Maintained up-to-date documentation on all telecommunications systems, ensuring easy access to information for troubleshooting and training purposes.
  • Boosted operational efficiency by automating manual processes wherever possible within the telecommunications environment.
  • Answering incoming calls, including emergency and non-emergency calls, in a calm, courteous, and professional manner.
  • Dispatching emergency and non-emergency calls to the appropriate resources, such as law enforcement, fire departments, and medical personnel.
  • Determining the nature of the emergency and gathering information from callers.
  • Using computer-aided dispatch systems to record and relay information, and entering and deleting information into the ACIC/NCIC cad system.
  • Collaborating with other agencies and first responders to coordinate emergency responses.
  • Remaining calm and composed while providing assistance to callers in high-stress situations.
  • Strong communication abilities and the ability to listen.
  • Strong problem solving skills and the ability to multitask under pressure.
  • Familiarity with emergency protocols and dispatch software.
  • Attention to detail and commitment to teamwork.

Telecommunications Officer

SL Valley Emergency Communications Center
03.2010 - 11.2022
  • Provided expert guidance for telecommunications projects from inception through completion, resulting in successful deployments that met timeframes and budgets.
  • Implemented security measures to protect sensitive data from unauthorized access, mitigating risk of cyberattacks.
  • Developed training materials and facilitated workshops to improve team knowledge of telecommunications systems and processes.
  • Maintained up-to-date documentation on all telecommunications systems, ensuring easy access to information for troubleshooting and training purposes.
  • Answering incoming calls, including emergency and non-emergency calls, in a calm, courteous, and professional manner.
  • Dispatching emergency and non-emergency calls to the appropriate resources, such as law enforcement, fire departments, and medical personnel.
  • Determining the nature of the emergency and gathering information from callers.
  • Using computer-aided dispatch systems to record and relay information, and entering and deleting information into the ACIC/NCIC cad system.
  • Collaborating with other agencies and first responders to coordinate emergency responses.
  • Remaining calm and composed while providing assistance to callers in high-stress situations.
  • Strong communication abilities and the ability to listen.
  • Strong problem solving skills and the ability to multitask under pressure.
  • Familiarity with emergency protocols and dispatch software. Attention to detail and commitment to teamwork.

Education

High School Diploma -

Hunter High School
West Valley City, UT
06.2003

Skills

Incident Reports

Daily reports

Dispatch software

Stress Tolerance

Access Control

Law Enforcement Collaboration

Alarm Systems Monitoring

Radio Frequencies Monitoring

Unit Dispatch

Time Management

Attention to Detail

Call prioritization

Certification

  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer
  • POST Certified Dispatcher

Timeline

Security Dispatch

University Of Utah Health
06.2023 - Current

Telecommunications Officer

Central Utah 911
11.2022 - 05.2023

Telecommunications Officer

SL Valley Emergency Communications Center
03.2010 - 11.2022

High School Diploma -

Hunter High School

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Keara Wilson