Eliza Gocong
West Hills,CA
Summary
Am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals, am hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Hospital Volunteer
Cedars Sinai Hospital
City of Los Angeles, CA
08.2021 - Current
- Volunteered about 8 hours intermittently due to long distance driving
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Resolved customer inquiries and complaints promptly and with professionalism.
- Adhered to policies and procedures to promote hospital mission and vision.
- Provided support and companionship to patients in need of assistance.
- Transported patients and helped with discharge procedures.
- Disinfected tools, equipment and surfaces between patients.
- Reported patient requests, concerns and other observations to staff.
Food Runner
Ayce Gogi
West Hills, CA
05.2021 - Current
- Worked about 30-33 hours weekly
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Organized and replenished supplies at food stations to optimize team performance.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Delivered correct food items to tables according to order documentation.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Answered questions from restaurant patrons regarding menu items.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Brand Representative
Abercrombie & Fitch
Los Angeles , CA
07.2020 - Current
- Worked about 12-16 hours weekly
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections and purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Folded and arranged merchandise in attractive displays to drive sales.
Nursing Assistant Volunteer
Elysium Boarding Care
Granada Hills, CA
03.2020 - Current
- Volunteered 4 hours every 2 weeks
- Observed patients closely and informed supervisor of concerns and condition changes.
- Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Collected surveys from patients to improve patient care procedures.
- Applied clear and compassionate communication techniques to reduce patient anxiety and facilitate doctor visits.
- Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Education
CNA Certificate -
Los Angeles Career College
North Hollywood, CA 08.2021 - 09.2022
No Degree - Liberal Arts And Sciences
College of The Canyons
Valencia, CA 08.2020 - Current
Skills
Cleaning and sanitizing
Emotional support
Training and Development
Teamwork and Collaboration
Leadership
Time Management
Analytical and Critical Thinking
Timeline
Hospital Volunteer
Cedars Sinai Hospital
08.2021 - Current
CNA Certificate -
Los Angeles Career College
08.2021 - 09.2022
Food Runner
Ayce Gogi
05.2021 - Current
No Degree - Liberal Arts And Sciences
College of The Canyons
08.2020 - Current
Brand Representative
Abercrombie & Fitch
07.2020 - Current
Nursing Assistant Volunteer
Elysium Boarding Care
03.2020 - Current